Patient Service Representative - Frisco Building (Weekdays, Full Time)

Mercy • Springfield, MO

7d • Onsite

About The Position

The Patient Service Representative (PSR) is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The role also supports the financial aspects of patient encounters by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes. The position is at the Frisco Building and is listed as weekdays and full time.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy and procedure.
• Ability to adapt and work effectively under pressure, handling unexpected situations with professionalism and composure.

Nice To Haves

• One year of applicable medical office experience.

Responsibilities

• Serve as a primary point of contact for patients and visitors.
• Manage front-desk operations and workflows to support a positive, seamless patient experience.
• Communicate applicable patient financial responsibility.
• Request and collect payment.
• Explain available payment options and assistance resources.
• Accurately document financial conversations and outcomes.
• Attend and complete Clinic Core Front Desk Training after hire.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32 or more hours per pay period

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED