Patient Service Representative - Dermatology - Kelly Building

Saint Francis Health System

About The Position

Performs reception, registration, and billing functions in the front office of a medical practice to facilitate effective delivery of patient care. The role is in Dermatology at the Kelly Building, Warren Clinic, in Tulsa, Oklahoma. It involves direct interaction with patients and customers, coordination with healthcare professionals and staff, and frequent work with individuals at director level or above. The position requires independent judgment in planning the sequence of operations and making decisions in a complex technical or professional field.

Requirements

High school diploma or GED.
Demonstrated PC skills.
Ability to organize and manage a multitask role.
Ability to accurately record and interpret data.
Effective interpersonal, written, and oral communication skills.
Ability to organize and prioritize work effectively and efficiently.
Ability to learn quickly.
Effective critical thinking and use of logic.

Nice To Haves

At least 6 months of front-facing customer service or medical office experience (preferred).

Responsibilities

Maintain exemplary patient satisfaction and participate as an engaged team member.
Greet and direct patients and visitors according to office protocols, and inform patients of delays in care.
Communicate schedule changes to physicians, clinical assistants, and other staff as appropriate.
Maintain a clean and safe environment.
Schedule appointments; register demographic and billing information; and determine eligibility to accommodate patient care in the medical office.
Use the EMR and other computer applications according to policies and procedures.
Maintain medical records, including preparing charts and filing correspondence and test results.
Prepare encounter forms and other supporting billing documentation.
Maintain and distribute provider schedules, including applying templates and hold times.
Determine and collect patient co-pays and deductibles, and request payment of self-pay balances according to policy.
Prepare cash receipts and bank deposits, and balance the cash drawer daily.
Convert provider-written diagnosis descriptions to appropriate ICD-9 codes.
Post charges and payments to patient accounts.
Review and correct rejected or denied claims.
Review and assist with collections of past-due accounts.
Prepare phone notes conveying communications from patients, pharmacists, and other healthcare sources to providers.
Call patients to remind them of pending appointments or provider communications.
Distribute mail and other communications to patients, providers, and staff.
Determine eligibility and obtain authorization for services.
Schedule tests and appointments for referred services, and track referrals made for specified services.
Participate in quality initiatives and safety functions.
Assist in identifying and ordering needed supplies.
Remain informed about and comply with current Health System, Warren Clinic, HIPAA, and OSHA policies and procedures.