Patient Service Representative - Dermatology

Summit Health CityMD•Rocky Hill, CT

About The Position

Starling Physicians is hiring a Patient Service Representative for its Dermatology department. The role supports patient flow and front-office operations by welcoming and directing visitors, patients, and families; providing customer service; handling calls; managing registration and patient records; scheduling appointments and procedures; and processing payments and related documentation. The representative also coordinates with clinical staff and Patient Care Resources, communicates issues to office leadership, performs general clerical work, and may cover other staff or office locations as needed.

Requirements

High school diploma or GED required.
Heartsaver certification within 30 days of hire.
Ability to communicate in English, both orally and in writing.
Excellent customer service skills.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use.
Ability to commute to satellite offices as needed.

Nice To Haves

Associate degree preferred.
Previous Patient Service Representative experience preferred.
Knowledge of medical office operations and terminology preferred.
Previous experience with standard office technology in a Windows-based environment preferred.
Experience with an EHR, Practice Management System, and departmental or ancillary systems preferred.

Responsibilities

Greet visitors, patients, and families professionally and direct them appropriately.
Maintain efficient patient flow through registration and provide excellent customer service.
Answer and direct telephone calls promptly, take accurate messages, and deliver them to the appropriate person using proper telephone etiquette.
Inform patients of physician schedule delays and assist with patient comfort while they wait.
Post self-pay charges, collect payments, provide receipts, and accurately reconcile daily payments.
Reconcile billing slips to the daily schedule; open and close batches; reconcile collections; prepare deposits; and document corrections.
Scan insurance cards, process online insurance verifications, and update patient accounts.
Update patient demographics, insurance information, HIPAA forms, and financial waivers.
Schedule appointments accurately according to department guidelines, use the waitlist when applicable, and confirm future appointments as needed.
Review eligibility and phone reports.
Schedule and enter orders for diagnostic tests and procedures according to required workflows.
Work with Patient Care Resources and clinical staff to support timely pre-authorizations.
Complete referrals according to departmental guidelines and enter them into the appropriate system.
Communicate problems, concerns, and issues promptly and appropriately to the Office Supervisor or Manager.
Perform clerical duties, including faxing, photocopying, scanning, filing, and mailings.
Demonstrate flexibility with work schedules and cover for other staff, including at other office locations, when asked.
Follow downtime procedures.
Perform other duties as required.