Patient Service Representative - Dermatology

Christie Clinic • Champaign, IL

4d • $16 - $21 • Onsite

About The Position

Christie Clinic's Dermatology department is hiring a full-time Patient Service Representative. The role serves as a conduit between the department chair, coordinator, and staff, and supports patients throughout check-in, appointment scheduling, payment, checkout, and rescheduling. The position is based at University (LLC) in Champaign, Illinois. The stated schedules are Monday through Friday, 8:00 a.m.–5:00 p.m., 7:30 a.m.–4:30 p.m., or a flexible 4–10-hour shift. There are no night or weekend requirements. Work is performed in the reception area, with frequent contact with patients and exposure to communicable illnesses.

Requirements

• High school diploma or better.
• Ability to promptly answer a high volume of phone calls and schedule patient appointments.
• Ability to perform the duties described, including patient check-in, demographic verification, and payment processing.
• Duties require sitting, standing, walking, bending, stooping, stretching, and lifting up to 30 pounds.
• Hearing within or correctable to the normal range, vision correctable to 20/20, and manual dexterity to operate office equipment.
• Requirements may include working irregular hours.

Nice To Haves

• Experience in a medical office setting.

Responsibilities

• Greet patients and visitors efficiently, professionally, and courteously, and solicit customer feedback to improve service.
• Promptly answer a high volume of phone calls and schedule patient appointments with providers.
• Check patients in and verify and update necessary demographic information.
• Maintain provider schedules and keep patients informed about providers' schedules.
• Contact patients when appointments must be canceled.
• Collect payments using the software system, balance daily, and print daily financial reports.
• Take medication refill requests or questions through the electronic medical record for the MOA or RN work list.
• Offer patients information about the Patient Portal and provide application paperwork to interested patients.
• Keep the work and lobby areas neat and orderly.
• Maintain relevant office supplies for department effectiveness.
• Remain aware of providers' erratic and unpredictable schedules.
• Perform related work as required.

Benefits

• Paid time off, including vacation, sick, personal, holiday, and birthday time.
• Dependent Care Flexible Spending Account.
• 401k Plan.
• Medical Flexible Spending Account.
• Health insurance.
• Group Term Life Insurance.
• Dental insurance.
• Identity Theft Protection.
• Vision insurance.
• Long Term Disability.
• Accidental Death & Dismemberment Insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED