Patient Service Specialist - Dermatology Clinic
About The Position
The Patient Service Specialist provides service to patients before, during, and after appointments with minimal guidance. The role helps maintain efficient clinic workflow, supports appropriate use of technology, communicates effectively, and assists patients with complex scheduling needs, including coordination across services and with outside facilities or providers. Within Vanderbilt Dermatology, the specialist supports patient access to medical, surgical, pediatric, and cosmetic dermatology care. The department treats a broad range of skin, hair, and nail conditions and uses a collaborative, multidisciplinary approach to provide individualized care. The position is scheduled Monday through Friday during the day. The specialist performs the responsibilities of an Associate Patient Service Specialist and may be assigned additional duties. The role requires one year of relevant work experience and a high school diploma or GED.
Requirements
- One year of relevant work experience.
- High school diploma or GED.
- Customer service skills, with a continuing focus on customer needs and responsiveness.
- Ability to coordinate and schedule patient appointments, procedures, and office visits using computer systems.
- Ability to receive and record patient information.
- Ability to comprehend medical terminology and documentation.
- Basic awareness of coordinating and scheduling diagnostic testing and procedures in hospital computer systems.
Responsibilities
- Proficiently performs all Associate Patient Service Specialist job responsibilities.
- Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
- Manages registration and patient work queues.
- Coordinates with patients and/or outside facilities to ensure pre-appointment orders and consults have been received and are ready to view before the patient visit.
- Communicates with patients through the patient portal and uses critical decision-making to route messages appropriately.
- May perform additional duties as assigned.
Benefits
- The role may include health, disability, retirement, and/or wellness offerings as part of a comprehensive benefits package.
- Professional growth and development opportunities.
- A supportive community and sense of purpose.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
