Patient Service Specialist - Murfreesboro Cardiology Clinic
About The Position
The Patient Service Specialist provides service to patients before, during, and after appointments with minimal guidance. The role supports efficient clinic workflows, appropriate use of technology, and effective communication. It also involves navigating complex patient needs, including scheduling across multiple services and coordinating with outside facilities or providers. In the Murfreesboro Cardiology Clinic, the specialist schedules appointments and procedures, manages registration and patient work queues, and coordinates with patients and outside facilities to ensure required pre-appointment orders and consults are available before visits. The specialist also communicates with patients through the patient portal and uses critical decision-making to route messages appropriately. Additional duties may be assigned. The position is part of Vanderbilt Health’s Vanderbilt Heart and Vascular Institute, a cardiovascular care program offering specialized treatment, advanced technology, innovative therapies, and research. The role requires a high school diploma or GED and one year of relevant work experience. The stated schedule is Monday through Friday, days.
Requirements
- High school diploma or GED.
- One year of relevant work experience.
- Ability to coordinate and schedule patient appointments and procedures using hospital or clinic computer systems.
- Ability to receive and record patient information.
- Ability to comprehend medical terminology and documentation.
- Customer-service skills, including responsiveness and sensitivity to customer needs.
Responsibilities
- Perform all Associate Patient Service Specialist job responsibilities proficiently.
- Schedule appointments and procedures through clinical communication, work queues, and patient portal messages.
- Manage registration and patient work queues.
- Coordinate with patients and outside facilities to ensure pre-appointment orders and consults have been received and are ready to view before the patient visit.
- Communicate with patients through the patient portal and route messages appropriately using critical decision-making.
- Perform additional duties as assigned.
Benefits
- Comprehensive benefits package that may include health, disability, retirement, and wellness offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
