Patient Service Specialist - Dermatology Clinic
About The Position
The Patient Service Specialist provides service to patients before, during, and after appointments with minimal guidance. The role facilitates efficient workflow, supports appropriate use of technology, and communicates effectively. It also involves navigating complex patient needs, including scheduling across multiple services and coordinating with outside facilities or providers. Within Vanderbilt Dermatology, the specialist supports patient care across medical, surgical, pediatric, and cosmetic dermatology services. The department treats a wide range of skin, hair, and nail conditions and uses a collaborative, multidisciplinary approach to develop individualized treatment plans. The position requires proficiency in Associate Patient Service Specialist responsibilities, handling appointment and procedure scheduling, registration and patient work queues, and coordinating pre-appointment orders and consultations. The specialist communicates with patients through the patient portal and uses sound judgment to route messages appropriately. Additional duties may be assigned.
Requirements
- High school diploma or GED.
- One year of relevant work experience.
- Ability to coordinate and schedule patient appointments, procedures, and office visits using computer systems.
- Ability to receive and record patient information.
- Ability to comprehend medical terminology and documentation.
- Intermediate customer-service capability, including anticipating and responding to customer needs.
Responsibilities
- Perform all Associate Patient Service Specialist job responsibilities proficiently.
- Schedule appointments and procedures through clinical communication, work queues, and patient portal messages.
- Manage registration and patient work queues.
- Coordinate with patients and outside facilities to ensure pre-appointment orders and consultations have been received and are ready for review before the patient visit.
- Communicate with patients through the patient portal and use critical decision making to route messages appropriately.
- Provide patient service before, during, and after appointments and help navigate complex scheduling or coordination needs.
Benefits
- The benefits package may include health, disability, retirement, and/or wellness offerings.
- Professional growth and development opportunities.
- A supportive community and sense of purpose.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
