Patient Service Specialist - Lebanon Cancer Clinic

Vanderbilt University Medical Center•Lebanon, TN

1d•Onsite

About The Position

The Patient Service Specialist provides service to patients before, during, and after appointments with minimal guidance. The role supports efficient clinic workflow, appropriate use of technology, and effective communication. It includes navigating complex patient needs, such as scheduling across multiple services and coordinating with outside facilities or providers. Within Vanderbilt-Ingram Cancer Center’s Lebanon clinic, the specialist schedules appointments and procedures, manages registration and patient work queues, and coordinates with patients or outside facilities to ensure required pre-appointment orders and consults are received and available before visits. The specialist also communicates with patients through the patient portal and uses critical decision-making to route messages appropriately. Additional duties may be assigned.

Requirements

High school diploma or GED.
One year of relevant work experience.
Customer service capability at the intermediate level.
Patient scheduling capability at the novice level.
Patient documentation capability at the novice level.
Medical terminology and documentation capability at the novice level.
Appointment and procedural scheduling knowledge at the fundamental-awareness level.

Responsibilities

Perform all Associate Patient Service Specialist responsibilities proficiently.
Schedule appointments and procedures through clinical communication, work queues, and patient portal messages.
Manage registration and patient work queues.
Coordinate with patients and/or outside facilities to ensure pre-appointment orders and consults have been received and are ready to view before the patient visit.
Communicate with patients through the patient portal and route messages appropriately using critical decision-making.
Support efficient workflow, appropriate use of technology, and effective communication.
Navigate complex patient needs, including scheduling across multiple services and coordinating with outside facilities or providers.