Patient Service Specialist - Lebanon Cancer Clinic
About The Position
The Patient Service Specialist provides service to patients before, during, or after appointments with minimal guidance. The role facilitates efficient workflow, supports appropriate use of technology, and communicates effectively. It includes navigating complex patient needs, such as scheduling with multiple services and coordinating with outside facilities or providers. The position is with Vanderbilt-Ingram Cancer Center’s Lebanon regional clinic, a cancer center focused on research, prevention, diagnosis, treatment, and survivorship care. The specialist schedules appointments and procedures, manages registration and patient work queues, ensures required pre-appointment orders and consults are available, and routes patient portal communications appropriately. Additional duties may be assigned. The schedule is Monday through Friday during daytime hours.
Requirements
- High school diploma or GED.
- One year of relevant work experience.
- Customer service skills, including responsiveness to customer needs.
- Ability to coordinate and schedule patient appointments, procedures, and office visits using computer systems.
- Ability to receive and record patient information.
- Ability to comprehend medical terminology and documentation.
- Ability to coordinate and schedule diagnostic testing and procedures within hospital computer systems.
Responsibilities
- Perform all Associate Patient Service Specialist job responsibilities.
- Schedule appointments and procedures through clinical communication, work queues, and patient portal messages.
- Manage registration and patient work queues.
- Coordinate with patients and outside facilities to ensure pre-appointment orders and consults have been received and are ready to view before the patient visit.
- Communicate with patients through the patient portal and use critical decision-making to route messages appropriately.
- Support efficient workflow and appropriate use of technology while providing effective patient communication.
- Navigate complex patient needs, including scheduling across multiple services and coordinating with outside facilities or providers.
Benefits
- The description mentions a comprehensive benefits package that may include health, disability, retirement, and/or wellness offerings.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
