Patient Service Specialist - Murfreesboro Cardiology Clinic

Vanderbilt University Medical Center • Murfreesboro, TN

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About The Position

The Patient Service Specialist provides service to patients before, during, and after appointments with minimal guidance. The role facilitates efficient workflow, supports appropriate use of technology, and communicates effectively. It also involves navigating complex patient needs, including scheduling across multiple services and coordinating with outside facilities or providers.

The position is part of the VHVI OP Murfreesboro Business Team at Vanderbilt Heart and Vascular Institute, a comprehensive cardiovascular care program. The specialist schedules appointments and procedures, manages registration and patient work queues, coordinates pre-appointment orders and consults, and communicates with patients through the patient portal. The role requires appropriate judgment when routing patient messages and includes performing all Associate Patient Service Specialist responsibilities. Additional duties may be assigned.

Requirements

• At least 1 year of relevant work experience.
• High school diploma or GED.
• Customer service capability, including responsiveness to customer needs.
• Ability to coordinate and schedule patient appointments, procedures, and office visits using computer systems.
• Ability to receive and record patient information.
• Basic ability to comprehend medical terminology and documentation.

Responsibilities

• Perform all Associate Patient Service Specialist job responsibilities.
• Schedule appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manage registration and patient work queues.
• Coordinate with patients and outside facilities to ensure pre-appointment orders and consults have been received and are ready to view before the patient visit.
• Communicate with patients through the patient portal and use critical decision-making to route messages appropriately.
• Facilitate efficient workflow, support appropriate use of technology, and communicate effectively.
• Navigate complex patient needs, including scheduling with multiple services and coordinating with outside facilities or providers.

Benefits

• The benefits package may include health, disability, retirement, and/or wellness offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED