Patient Navigator - Frisco, TX
About The Position
The Patient Navigator supports patients through the hereditary cancer genetic testing process, combining patient education, care coordination, partner-site support, and phlebotomy. As a primary contact for patients and partner sites, the navigator helps coordinate education, scheduling, specimen collection, and follow-up while providing a compassionate, high-quality experience. The role works closely with clinicians and operational teams to support efficient workflows across partner locations. The position is based in person in Frisco, Texas, with a Monday–Friday schedule from 8:00 AM to 5:00 PM. It is full-time and pays $25.00–$30.00 per hour. Bilingual English and Spanish skills are preferred. The role offers a comprehensive benefits package and stock options.
Requirements
- Nationally certified phlebotomist with strong venipuncture skills.
- At least 2 years of clinical experience in a front-office or back-office setting.
- At least 2 years of experience with insurance verification and prior authorizations.
- Current BLS certification.
- Experience with diagnostic or genetic specimen collection.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Valid driver's license and reliable transportation if travel is required.
Nice To Haves
- Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification.
- At least 2 years of experience in an outpatient clinic or patient service center.
- Experience in genetics, oncology, women's health, or specialty diagnostics.
- Familiarity with EMR/EHR systems and strong documentation skills.
- Previous high-touch, patient-facing healthcare experience.
- Bilingual English and Spanish skills.
- Healthcare students or candidates pursuing clinical careers are encouraged to apply.
Responsibilities
- Guide patients through the hereditary cancer genetic testing process and explain testing, procedures, and next steps.
- Serve as a primary point of contact and conduct structured patient consultations.
- Build relationships with partner-site staff, providers, and clinical teams, and support clinic workflow integration.
- Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
- Manage patient cases, scheduling, follow-ups, and workflow coordination.
- Identify and resolve barriers to testing completion; provide timely callbacks and consistent communication.
- Perform venipuncture and collect blood specimens for genetic testing.
- Ensure proper patient identification, specimen labeling, handling, and transport.
- Follow clinical protocols, safety standards, and compliance requirements.
- Maintain accurate documentation in EMR/EHR systems and patient records.
- Develop expertise in genetic testing workflows, insurance processes, and patient eligibility.
- Assist with insurance verification and prior authorization processes as needed.
- Respond to patient questions and concerns with empathy, professionalism, and clarity.
- Help resolve scheduling, insurance, or workflow barriers and contribute ideas to improve patient engagement, testing completion, and outcomes.
Benefits
- Medical, dental, vision, and life insurance.
- 401(k) plan.
- Paid vacation, holidays, and sick time.
- Flexible Spending Account (FSA) and Health Savings Account (HSA).
- Disability insurance.
- Employee discounts.
- Stock options.
- Ongoing training and opportunities for professional growth and advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
