Patient Navigator - Burleson, TX
About The Position
The Patient Navigator guides patients through hereditary cancer genetic testing, combining patient education, care coordination, partner-site support, and phlebotomy. The role serves as a primary point of contact for patients and partner sites, supporting education, scheduling, specimen collection, follow-up, and a seamless, compassionate patient experience. The Navigator works with clinicians and operational teams to maintain high-quality care and efficient workflows across partner locations. The role follows a Monday–Friday, 8:00 AM–5:00 PM schedule and is in person in Burleson, Texas. Bilingual English and Spanish skills are preferred. Compensation is $25.00–$30.00 per hour. HALO Dx describes the position as part of a growing healthcare technology organization and offers benefits and stock options.
Requirements
- Nationally certified phlebotomist with strong venipuncture skills.
- At least 2 years of clinical experience in a front-office or back-office setting.
- At least 2 years of experience with insurance verification and prior authorizations.
- Current BLS certification.
- Experience with diagnostic or genetic specimen collection.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Valid driver's license and reliable transportation, if travel is required.
- Applicants must be authorized to work for any employer in the United States; the employer is unable to sponsor or take over sponsorship of an employment visa.
- Bilingual English and Spanish skills are preferred.
Nice To Haves
- Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification.
- At least 2 years of experience in an outpatient clinic or patient service center.
- Experience in genetics, oncology, women's health, or specialty diagnostics.
- Familiarity with EMR/EHR systems and strong documentation skills.
- Previous high-touch, patient-facing healthcare experience.
- Healthcare students or candidates pursuing clinical careers are encouraged to apply.
Responsibilities
- Guide patients through the hereditary cancer genetic testing process from start to finish.
- Provide clear, compassionate education about testing, procedures, and next steps.
- Serve as a primary point of contact for patients and conduct structured consultations.
- Build relationships with partner-site staff, providers, and clinical teams, and support integration into daily clinic workflows.
- Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
- Manage patient cases, scheduling, follow-ups, and workflow coordination.
- Identify and resolve barriers to testing and completion; ensure timely callbacks and consistent communication.
- Perform venipuncture and collect blood specimens for genetic testing.
- Ensure proper patient identification, specimen labeling, handling, and transport; follow clinical protocols, safety standards, and compliance requirements.
- Maintain accurate documentation in EMR/EHR systems and patient records.
- Develop expertise in genetic-testing workflows, insurance processes, and patient eligibility.
- Assist with insurance verification and prior authorization processes as needed.
- Address patient questions and concerns with empathy, professionalism, and clarity.
- Help resolve scheduling, insurance, or workflow barriers and contribute ideas to improve patient engagement, testing completion, and outcomes.
Benefits
- Medical, dental, vision, and life insurance.
- 401(k) plan.
- Paid vacation, holidays, and sick time.
- Flexible Spending Account (FSA) and Health Savings Account (HSA).
- Disability insurance.
- Employee discounts.
- Stock options.
- Ongoing training and opportunities for professional growth and advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
