Patient Navigator - Bedford, TX

HALO Diagnostics•Bedford, TX

1d•$25 - $30•Onsite

About The Position

The Patient Navigator supports patients through hereditary cancer genetic testing, combining patient education, care coordination, partner-site support, and phlebotomy. As a primary point of contact for patients and partner sites, the navigator guides patients through education, scheduling, specimen collection, and follow-up, working with clinicians and operational teams to provide a coordinated, compassionate, high-quality experience across partner locations. The role includes guiding patients through the testing process, coordinating cases and workflows, building relationships with partner clinic staff, collecting and handling blood specimens, maintaining accurate EMR/EHR documentation, and helping with insurance verification and prior authorizations. The navigator follows clinical protocols, safety standards, and compliance requirements, including HIPAA. The position is full-time and in person at HEB in Bedford, Texas, with a Monday–Friday schedule from 8:00 AM to 5:00 PM. Bilingual English and Spanish ability is preferred.

Requirements

Nationally certified phlebotomist with strong venipuncture skills.
At least 2 years of clinical experience in a front-office or back-office setting.
At least 2 years of experience with insurance verification and prior authorizations.
Current BLS certification.
Experience with diagnostic or genetic specimen collection.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Valid driver's license and reliable transportation if travel is required.
Applicants must be authorized to work for any employer in the United States; visa sponsorship is not available.

Nice To Haves

Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification.
At least 2 years of experience in an outpatient clinic or patient service center.
Experience in genetics, oncology, women's health, or specialty diagnostics.
Familiarity with EMR/EHR systems and strong documentation skills.
Previous high-touch, patient-facing healthcare experience.
Bilingual in English and Spanish.
Healthcare students or candidates pursuing clinical careers are encouraged to apply.

Responsibilities

Guide patients through the hereditary cancer genetic testing process from start to finish.
Provide clear, compassionate education about testing, procedures, and next steps.
Serve as a primary point of contact and conduct structured patient consultations.
Build relationships with partner-site staff, providers, and clinical teams, and support integration into daily clinic workflows.
Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
Manage patient cases, scheduling, follow-ups, and workflow coordination.
Identify and resolve barriers to patient testing and completion; provide timely callbacks and consistent communication.
Perform venipuncture and collect blood specimens for genetic testing.
Ensure correct patient identification, specimen labeling, handling, and transport.
Follow clinical protocols, safety standards, and compliance requirements.
Maintain accurate documentation and patient records in EMR/EHR systems and comply with HIPAA.
Develop expertise in genetic testing workflows, insurance processes, and patient eligibility.
Assist with insurance verification and prior authorization processes as needed.
Address patient questions and concerns with empathy, professionalism, and clarity.
Help resolve scheduling, insurance, or workflow barriers and contribute solutions to improve engagement, testing completion, and outcomes.