Patient Navigator - Amarillo, TX

HALO Diagnostics•Amarillo, TX

1d•$25 - $30•Onsite

About The Position

The Patient Navigator supports patients undergoing hereditary cancer genetic testing through patient navigation, clinical coordination, partner site support, and specimen collection. Serving as a primary point of contact for patients and partner sites, this individual guides patients through education, scheduling, specimen collection, and follow-up while working with clinicians and operational teams to support high-quality care and efficient workflows across partner locations. The role is based in person in Amarillo, Texas, with a Monday–Friday schedule from 8:00 AM to 5:00 PM. Bilingual English and Spanish skills are preferred. The position combines patient education, care coordination, and phlebotomy support. It requires a nationally certified phlebotomist with strong venipuncture skills, at least two years of clinical experience in a front-office or back-office setting, at least two years of experience with insurance verification and prior authorizations, and current BLS certification. Compensation is $25.00–$30.00 per hour. The role offers a comprehensive benefits package and stock options.

Requirements

Nationally certified phlebotomist with strong venipuncture skills.
At least 2 years of clinical experience in a front-office or back-office setting.
At least 2 years of experience with insurance verification and prior authorizations.
Current BLS certification.
Experience with diagnostic or genetic specimen collection.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Valid driver's license and reliable transportation, if travel is required.
Applicants must be authorized to work for any employer in the United States; employment visa sponsorship is not available.

Nice To Haves

Bilingual in English and Spanish.
Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification.
At least 2 years of experience in an outpatient clinic or patient service center.
Experience in genetics, oncology, women's health, or specialty diagnostics.
Familiarity with EMR/EHR systems and strong documentation skills.
Previous high-touch, patient-facing healthcare experience.
Healthcare students or candidates pursuing clinical careers are encouraged to apply.

Responsibilities

Guide patients through the hereditary cancer genetic testing process from start to finish.
Provide clear, compassionate education about testing, procedures, and next steps.
Serve as a primary point of contact and conduct structured patient consultations.
Build relationships with partner site staff, providers, and clinical teams, and support workflow integration at partner clinics.
Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
Manage patient cases, scheduling, follow-ups, and workflow coordination.
Identify and resolve barriers to patient testing and completion, and ensure timely callbacks and consistent communication.
Perform venipuncture and collect blood specimens for genetic testing.
Ensure proper patient identification, specimen labeling, handling, and transport.
Follow clinical protocols, safety standards, and compliance requirements.
Maintain accurate documentation in EMR/EHR systems and comply with HIPAA requirements.
Develop expertise in genetic testing workflows, insurance processes, and patient eligibility.
Assist with insurance verification and prior authorization processes as needed.
Address patient questions and concerns with empathy, professionalism, and clarity.
Help resolve scheduling, insurance, or workflow barriers and contribute solutions to improve patient engagement, testing completion, and outcomes.
Create a welcoming, professional, and supportive patient environment.