Patient Navigator - Denton, TX

HALO Diagnostics•Denton, TX

1d•$25 - $30•Onsite

About The Position

The Patient Navigator supports patients undergoing hereditary cancer genetic testing by providing patient education, care coordination, partner-site support, and specimen collection. As a primary point of contact for patients and partner sites, the Navigator guides patients through education, scheduling, specimen collection, and follow-up, while coordinating with clinicians and operational teams to support a seamless, compassionate, and high-quality experience. The role includes conducting patient consultations, coordinating cases and workflows, performing venipuncture, handling and transporting blood specimens, maintaining accurate EMR/EHR documentation, and assisting with insurance verification and prior authorizations as needed. The Navigator follows clinical protocols, safety standards, HIPAA requirements, and other compliance requirements while adapting to changing clinic needs and helping resolve barriers to testing. This is a full-time, in-person position at Rayzor Ranch in Denton, Texas. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, with no weekends, nights, or holidays. Bilingual English and Spanish skills are preferred. Compensation is $25.00–$30.00 per hour. The role offers a comprehensive benefits package and stock options.

Requirements

Nationally certified phlebotomist with strong venipuncture skills.
At least 2 years of clinical experience in a front-office or back-office setting.
At least 2 years of experience with insurance verification and prior authorizations.
Current BLS certification.
Experience with diagnostic or genetic specimen collection.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Valid driver's license and reliable transportation if travel is required.

Nice To Haves

Bilingual in English and Spanish.
Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification.
At least 2 years of experience in an outpatient clinic or patient service center.
Experience in genetics, oncology, women's health, or specialty diagnostics.
Familiarity with EMR/EHR systems and strong documentation skills.
Previous high-touch, patient-facing healthcare experience.
Healthcare students or candidates pursuing clinical careers are encouraged to apply.

Responsibilities

Guide patients through the hereditary cancer genetic testing process from start to finish.
Provide clear, compassionate education about testing, procedures, and next steps.
Serve as a primary point of contact for patients and ensure they feel supported and informed.
Conduct structured patient consultations to promote clarity, accuracy, and consistency.
Build relationships with partner-site staff, providers, and clinical teams.
Support daily workflow integration at partner clinics and adapt to changing clinic needs, schedules, and priorities.
Manage patient cases, scheduling, follow-ups, and workflow coordination.
Identify and resolve barriers to patient testing and completion; provide timely callbacks and consistent communication.
Perform venipuncture and collect blood specimens for genetic testing.
Ensure proper patient identification, specimen labeling, handling, and transport.
Follow clinical protocols, safety standards, and compliance requirements.
Maintain accurate documentation in EMR/EHR systems and accurate patient records.
Develop expertise in genetic testing workflows, insurance processes, and patient eligibility.
Assist with insurance verification and prior authorization processes as needed.
Respond to patient questions and concerns with empathy, professionalism, and clarity.
Help resolve scheduling, insurance, and workflow barriers and contribute solutions that improve patient engagement, testing completion, and outcomes.