Store Manager - Denton Crossing, Denton, TX

Charms, Rings & More•Denton, TX

1d•Onsite

About The Position

The Store Manager leads and manages the overall daily operations of the Denton Crossing retail store in Denton, Texas. The role coordinates store activities to ensure goals and deadlines are communicated and achieved, provides leadership to store management, and manages hiring, discipline, employee scheduling, store expenses, and store objectives. The Store Manager also oversees accounting and paperwork, cash receipts, pricing, and physical inventories. The position directs store operations and the leadership team, including recruiting and onboarding, employee training and performance management, guest issue resolution, inventory processes, compliance, store meetings, and communication of sales plans and performance results. The Store Manager approves expenditures and schedules within applicable policies, operational requirements, and budget guidelines, and assumes Assistant Manager duties when that position is absent. The role builds collaborative relationships with internal and external stakeholders and keeps the Manager informed of product, guest, and personnel issues.

Requirements

Associate’s degree in a related field and three years of retail management experience, or equivalent education and experience.
Knowledge of budgeting, inventory control, and visual presentation techniques.
Ability to direct retail store activities to achieve optimal results.
Strong written and verbal communication skills, attention to detail, and organizational skills.
Ability to multitask in a fast-paced environment.
Ability to consistently maintain a driving record that meets insurance company requirements.
Must pass a background check and an alcohol, controlled substance, and illegal drug screen meeting Company standards before beginning regular employment.

Responsibilities

Direct store activities to achieve optimal results and manage achievement of store objectives.
Approve supply expenditures and manage store expenses within budget.
Prepare and review the leadership team schedule using the electronic scheduling system; approve schedule changes as required and maintain leadership schedules in accordance with operational, compliance, budgetary, policy, and governmental requirements.
Perform store opening and closing activities, including financial processes and delegation of job duties.
Recruit, select, and onboard team members; assist with recruiting, selection, evaluation, counseling, and training of retail associates as needed in the absence of the Assistant Store Manager.
Address and resolve guest concerns that cannot be handled effectively by other team members, and ensure the leadership team is trained to respond appropriately.
Manage inventory processes, including cycle counts, adjustments, shipping, receiving, and the annual inventory process; notify the appropriate Manager of inventory issues.
Monitor compliance with Company policies and report violations to the appropriate department.
Delegate duties and responsibilities and develop action plans to implement directed changes, including visual and inventory-policy changes.
Plan and conduct regularly scheduled store meetings.
Conduct performance evaluations according to the appropriate schedule and compensation guidelines, approve associate evaluations, and address performance issues promptly and consistently.
Communicate goals, objectives, sales plans, and performance metrics to associates; monitor results against goals.
Provide leadership and training in leadership skills, goal attainment, employee relations, customer service, product knowledge, visual merchandising, and store procedures.
Keep the Manager informed about product, guest, and personnel issues; monitor retail and product trends and communicate them to the Manager.
Process employee purchases, monitor returns as needed, and approve guest returns in accordance with retail policies.
Build and maintain effective relationships with internal and external stakeholders and collaborate with departmental and cross-functional teams.
Assume Assistant Manager duties when that position is absent.