Assistant Community Manager - Denton, TX

Valiant Residential, LLC • Denton, TX

2d

About The Position

Valiant Residential is seeking an Assistant Community Manager to work closely with the Community Manager in operating the property and to act as the Community Manager in their absence. The role supports the community’s leasing, marketing, resident relations, and financial recordkeeping, including accurately computing, classifying, and recording numerical data.

The Assistant Community Manager helps prospective residents through the leasing process, maintains resident records, supports rent collection and invoice processing, and responds to resident questions and maintenance requests. The role also helps enforce community policies, maintain the property’s cleanliness and curb appeal, and coordinate with the Community Manager and Maintenance Supervisor.

The position requires strong communication and customer-service skills, a professional manner, and the ability to work most weekends. Fair Housing Certification is required, or must be obtained before interacting with prospective residents. A valid driver’s license, good driving record, and auto insurance are required. High school diploma or equivalent is required; two or more years of college and apartment management experience are preferred.

Requirements

• Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
• Ability to support and contribute to the community team.
• Strong oral and written communication skills in English to interact effectively with team members, residents, vendors, and other stakeholders.
• Positive attitude and ability to smile under all circumstances.
• Valid driver’s license, good driving record, and auto insurance.
• Ability to work most weekends.
• Professional, neat, and clean appearance throughout the workday and whenever present in the community.
• Ability to comply with expectations in the employee handbook.
• Ability to diffuse and respond to customer concerns to avoid escalation.
• High school diploma or equivalent.

Nice To Haves

• Bilingual in Spanish.
• Apartment management experience.
• Two or more years of college.

Responsibilities

• Assist in preparing advertising materials, showing units, screening applicants, and presenting leasing and marketing ideas.
• Maintain records of rental levels for comparable units in the surrounding area.
• Greet and qualify prospects, have them complete applications, and secure deposits according to company procedures and Fair Housing requirements.
• Update availability reports, process applications for approval, and submit them to the Community Manager.
• Assist with renewals by distributing and following up on renewal notices.
• Accept rental payments and promptly give them to the Community Manager; assist with rent collection and prepare receipts.
• Prepare leases and related paperwork, enter information accurately and promptly into the Yardi system, and review documents with the Community Manager before obtaining signatures.
• Prepare and maintain complete resident files, late notices, and notices to pay rent.
• Assist with legal proceedings and lease preparation, signing, and administration.
• Use accounting software to record, store, and analyze information.
• Communicate with the Community Manager about invoice accuracy, purchase orders, and invoice coding; help ensure invoices are approved, entered, and paid promptly.
• Respond to resident questions about the community, repairs, rent, and rules; promptly communicate service requests to the maintenance team and follow up when needed.
• Contact residents weekly about completed maintenance service requests to ensure repairs were handled satisfactorily.
• Maintain open communication with the Community Manager and Maintenance Supervisor.
• Contribute to the community’s cleanliness and curb appeal and consistently enforce community policies.
• Professionally represent the company and assist the management team with other tasks as required.
• Participate in training to comply with new and existing laws.

Benefits

• Competitive total compensation.
• Time off.
• Comprehensive benefits, including free health insurance options and 401(k) matching.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED