Assistant Community Manager - Denton, TX

Valiant Enterprises•Denton, TX

About The Position

Valiant Residential is seeking an Assistant Community Manager to work closely with the Community Manager to support the smooth operation of the property and act as Community Manager in their absence. The role includes maintaining complete financial records and assisting with leasing, marketing, resident relations, and community operations. The Assistant Community Manager supports leasing and marketing activities, processes applications and lease documents, maintains resident files, assists with rent collection and renewals, and responds to resident questions and concerns. The role also involves coordinating with the Community Manager and Maintenance Supervisor, monitoring service requests, helping ensure invoices are processed correctly, and contributing to the community’s cleanliness and curb appeal. Valiant Residential describes itself as a property management company with over 37 years of experience. It highlights a collaborative culture, career development opportunities, competitive total compensation, time off, health insurance options, and 401(k) matching.

Requirements

Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
Ability to support and contribute to the community team.
Strong oral and written communication skills, including English proficiency to interact effectively with team members, residents, vendors, and other stakeholders.
Positive attitude and ability to remain pleasant under all circumstances.
Participation in training to comply with new and existing laws.
Valid driver’s license, good driving record, and auto insurance.
Ability to work most weekends.
Professional appearance and compliance with expectations in the employee handbook.
Ability to diffuse and respond to customer concerns to avoid escalation.
High school diploma or equivalent.
Ability to sit, stand, climb, stoop, and remain at a desk for up to 8 hours or more if needed.
Ability to walk the property for up to 8 hours or more in various weather conditions and climb stairs to show properties.
Ability to lift up to 30 pounds as needed.

Nice To Haves

Bilingual Spanish skills.
Apartment management experience.
Two or more years of college.

Responsibilities

Assist in preparing advertising materials, showing units, screening applicants, and presenting leasing and marketing ideas.
Track comparable rental rates in the surrounding area and update availability reports.
Greet and qualify prospects, guide them through applications, and secure deposits in accordance with company procedures and Fair Housing requirements.
Process applications, including credit and rental-history checks, and submit them to the Community Manager for approval.
Assist with renewals, distribute renewal notices, and follow up with residents.
Maintain courteous communication with residents, applicants, vendors, and company representatives, and professionally represent the company.
Accept rental payments and promptly provide them to the Community Manager; assist with rent collection and prepare receipts.
Prepare leases and related paperwork, enter information accurately and promptly into the Yardi system, and review documents with the Community Manager before obtaining signatures.
Implement community policies and maintain complete resident files; prepare late notices and notices to pay rent and assist with legal proceedings.
Operate computers and accounting software to record, store, and analyze information.
Coordinate with the Community Manager regarding invoice accuracy, purchase orders, coding, approvals, entry, and timely payment.
Complete maintenance service requests promptly, inform the maintenance team, and follow up with residents about completed work on a weekly basis.
Answer resident questions about the community, repairs, rent, and rules, and promptly follow up when unable to respond immediately.
Maintain open communication with the Community Manager and Maintenance Supervisor.
Contribute to the community’s cleanliness and curb appeal and enforce community policies.
Assist the management team with other tasks as required.