Personal Banker - Denton, TX

TRB Bank•Denton, TX

2d•Onsite

About The Position

The Personal Banker performs both Teller and New Account services within a banking center. The role provides high-quality customer service and a positive banking experience, including opening and closing personal and commercial accounts, maintaining accounts, processing teller transactions, balancing a cash drawer, answering phones and customer questions, resolving account problems, and providing other assistance as requested. It requires frequent interaction with customers and employees, effective communication, and accurate, timely processing of transactions and requests in accordance with teller policies and procedures. New account work includes explaining the Bank’s products, services, rates, charges, and account information; opening and closing personal and business checking, savings, IRA, and Certificate of Deposit accounts; discussing account documentation; ordering checks and debit cards; preparing documentation under CIP/BSA policies; following up on customer and loan officer requests; receiving and depositing customer funds; and executing wire transfers. Teller work includes processing deposits, withdrawals, transfers, loan payments, and check cashing; maintaining transaction records; preparing daily general ledger entries; performing vault functions as needed; assisting with daily coin-machine balancing; verifying posted transactions; balancing the teller drawer daily; responding to product and service inquiries; and promoting the Bank’s products and services. The Personal Banker is expected to resolve customer problems, maintain positive relationships, comply with applicable regulations and Bank policies, and support the Bank’s vision, mission, and core values. Other duties may be assigned.

Requirements

High school diploma or GED.
At least one year of banking experience in new accounts, teller work, or lending.
At least six months of cash-handling experience.
Strong customer relations and interpersonal skills.
Ability to type, use a computer efficiently, and use a 10-key calculator.
Proficiency with Microsoft Office Suite.
Ability to handle large quantities of currency accurately.
Good problem-solving skills, sound decision-making, and effective communication.
Ability to prioritize and organize work activities.
Ability to maintain mental concentration amid frequent interruptions in a fast-paced environment.
Ability to remain composed in high-pressure and stressful situations.
Ability to work flexible hours as scheduled, Monday through Saturday, and at any Bank location as needed.
Must be physically present at the Bank to perform job duties.
Ability to stand for most of the workday and lift, carry, or move boxes or bags of currency and coin weighing up to 25 pounds.

Responsibilities

Provide high-quality customer service and a positive banking experience.
Open, close, and maintain personal and commercial accounts, including checking, savings, IRAs, and Certificates of Deposit.
Explain account documentation and provide information about products, services, interest rates, charges, and other account details.
Order checks and debit cards and prepare new-account documentation under the Bank’s CIP/BSA policies.
Follow up promptly on requests from customers and loan officers.
Receive and deposit customer funds, provide receipts, and execute wire transfers.
Process deposits, withdrawals, transfers, loan payments, and check cashing.
Operate and maintain a cash drawer, keep accurate transaction details, verify posted transactions, and balance the drawer daily.
Prepare daily general ledger entries and perform vault functions as necessary.
Assist with daily balancing of the coin machine.
Answer phones, assist customers with inquiries, and resolve account and service problems.
Promote and cross-sell the Bank’s products and services.
Maintain positive relationships with customers, prospective customers, and other contacts.
Comply with federal and state regulations and all applicable department and company policies and procedures.
Support and promote the Bank’s vision, mission, core values, and organizational structure.
Perform other duties as assigned.