Personal Banker - Denton, TX

Texas Regional Bank•Denton, TX

2d•Onsite

About The Position

The Personal Banker performs both Teller and New Account services within a banking center. The role focuses on delivering high-quality customer service and a positive banking experience, while accurately and promptly processing transactions and requests in accordance with established procedures. Responsibilities include opening, closing, and maintaining personal and commercial accounts; processing teller transactions; balancing a cash drawer; answering phones and customer questions; assisting with safe deposit entry; and resolving account-related problems. The position involves frequent interaction with customers and employees and requires effective communication. The Personal Banker explains the Bank’s products and services, opens and closes accounts using Business Process Manager software, discusses account documentation, orders checks and debit cards, and prepares new-account documentation under the Bank’s CIP/BSA policies. The role also handles deposits, wire transfers, customer and loan-officer requests, interest-rate and account-charge inquiries, teller transactions, general ledger entries, vault functions as needed, and daily balancing activities. The position promotes the Bank’s products and services, works to resolve customer concerns, maintains positive relationships, and complies with applicable regulations and Bank policies. The position requires a high school diploma or GED, at least one year of banking experience in new accounts, teller work, or lending, and at least six months of cash-handling experience. The employee must be able to work flexible scheduled hours Monday through Saturday and at any Bank location as needed, and must be physically present at the Bank to perform the job. The work can be mentally and physically stressful, involves standing for most of the workday, and may require lifting, carrying, or moving currency and coin boxes or bags weighing up to 25 pounds.

Requirements

High school diploma or GED.
At least one year of banking experience in new accounts, teller work, or lending.
At least six months of cash-handling experience.
Strong customer relations and interpersonal skills.
Ability to type, use a computer efficiently, and use a 10-key calculator.
Proficiency with Microsoft Office Suite.
Ability to handle large quantities of currency accurately.
Good problem-solving skills, sound decision-making, and effective communication.
Ability to prioritize and organize work activities.
Ability to maintain mental concentration amid frequent interruptions in a fast-paced environment.
Ability to remain composed in high-pressure and stressful situations; excellent communication, analysis, observation, and decision-making skills.
Ability to work flexible scheduled hours Monday through Saturday and at any Bank location as needed.
Must be physically present at the Bank to perform job duties.
Ability to stand for most of the workday and lift, carry, or move boxes or bags of currency and coin weighing up to 25 pounds.

Responsibilities

Provide Teller and New Account services and a high-quality customer experience.
Open, close, and maintain personal and commercial accounts using Business Process Manager software; account types may include checking, savings, IRAs, and Certificates of Deposit.
Discuss new-account documentation with customers and prepare account documentation in accordance with the Bank’s CIP/BSA policies.
Order checks and debit cards and follow up promptly on requests from clients and loan officers.
Receive and deposit customer funds, provide receipts, and execute wire transfers.
Provide current and prospective customers with information about interest rates, account charges, products, services, and other account details.
Process deposits, withdrawals, transfers, loan payments, and check cashing; maintain accurate transaction details and verify posted transactions.
Operate and maintain a cash drawer and balance the teller drawer daily.
Prepare daily general ledger entries, perform vault functions as necessary, and assist with daily coin-machine balancing.
Answer phones and customer questions, assist with safe deposit entry, resolve account-related problems, and make a concentrated effort to solve customer problems.
Promote and cross-sell the Bank’s products and services and maintain positive relations with customers, potential customers, and other contacts.
Comply with federal and state regulations and Bank and department policies and procedures.
Support and promote the Bank’s Vision, Mission, Core Values, organizational structure, policies, and procedures.
Perform other duties as assigned.