Patient Service Representative (PSR)

Tenet Healthcare Corporation • Phoenix, AZ

6d • Hybrid

About The Position

The Patient Service Representative (PSR) is a non-exempt medical office position responsible for front-office processes in a physician practice. This role is based in a shared-service regional call center and is hybrid. The PSR supports patient-centered care by managing communications and appointments, assisting patients during check-in and check-out, processing information and payments, and providing guidance about office procedures and the patient portal.

Requirements

• High school diploma or GED.
• One year of customer service experience.

Nice To Haves

• Customer service experience in a hospital or physician office setting.

Responsibilities

• Adhere to and support the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources, including the Tenet HIPAA Compliance Plan and Corporate Compliance Program.
• Greet patients entering the practice.
• Manage office communications, including answering phones and making, confirming, and rescheduling patient appointments.
• Check in patients, collect accurate demographic information, verify insurance, and enter data into the electronic system.
• Check out patients and assist with referral processing and scheduling.
• Collect co-pays and post charges.
• Process charge entry and patient balances.
• Distribute information to patients regarding office policies, procedures, and practice information.
• Explain the patient portal and assist patients with enrollment.
• Perform additional responsibilities as needed.

Benefits

• $500 sign-on bonus for new hires only.
• Medical, dental, vision, and life insurance.
• 401(k) retirement savings plan with employer match.
• Paid time off.
• Career development and continuing education opportunities.
• Health savings accounts and healthcare and dependent flexible spending accounts.
• Employee Assistance Program.
• Employee discount program.
• Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, and auto and home insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED