Pt Reg/Med Recs Specialist

Sarasota Memorial Health Care System • Venice, FL

8d

About The Position

The Patient Registration Representative/Medical Records Specialist assists patients through the registration process and introduces them to the facility in a way designed to reduce anxiety. The Specialist works with other departments and serves as a liaison for patients, patients’ families, hospital management, and staff to help maintain and improve patient satisfaction, experience, and quality of services. The role also assists with processing health information, including assembly and analysis, release of information, and medical records processing.

Requirements

• At least three years of experience in a health care and/or customer service-related industry.
• High school diploma, GED, or certificate.

Nice To Haves

• Typing speed of 40 words per minute.
• Effective communication skills and the ability to handle difficult customers or situations.
• Basic working knowledge of commonly used computer applications.
• General knowledge of medical terminology and medical insurance.
• Experience in patient interviewing.
• Ability to collect, post, and balance cash.
• Ability to perform extensive clerical work accurately and quickly.
• Ability to be cross-trained on all processes and train staff on those processes.

Responsibilities

• Assist patients through the registration process and introduce them to the facility in a way designed to reduce anxiety.
• Work with other departments and act as a liaison for patients, patients’ families, hospital management, and staff to support patient satisfaction, experience, and service quality.
• Assist with processing health information, including assembly and analysis, release of information, and medical records processing.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED