Winter Seasonal Howard Head Patient Access Representative

Vail Health Hospital•Vail, CO

7d•$21 - $24

About The Position

The Patient Access Representative is responsible for patient registration, admissions, and related administrative tasks, including collecting and validating information and requisitioning orders and services. Insurance-related duties include verifying coverage, collecting co-payments, and obtaining associated paperwork. The role also performs scheduling, telephone, and general coordination functions. This is a winter seasonal position in Vail, Colorado, running from November through April, with a tentative start date of November 20, 2026. The role supports patient access and service in a hospital environment with a strong orthopedic caseload. Hourly pay is $20.67–$24.25, based on relevant education and experience.

Requirements

Customer service and clerical experience.
Working knowledge of English, including reading, writing, and speaking.

Responsibilities

Register patients and complete registration functions, including obtaining consents and authorizations and collecting financial paperwork and co-payments as required.
Respond to telephone calls and other communications in a timely, customer-service-oriented manner; address inquiries and follow up with responsible parties when needed.
Resolve non-clinical questions within the scope of knowledge while providing customer service by phone and in person.
Audit documentation for medical necessity, plans of care, and payer requirements using computer-based systems.
In procedure-based departments, schedule procedures, educate patients about pre-exam and applicable post-exam requirements, and prepare and distribute reminders, results, and recall letters.
Establish files, maintain information, and scan medical records in an organized and timely manner.
Manage incoming correspondence, including mail, email, faxes, and telephone calls, and forward queries to appropriate staff.
Monitor and order front desk supplies to support cost-effective departmental spending.
Attend departmental staff meetings and provide feedback.
Follow CMS requirements for checking medical necessity and communicate relevant coverage and eligibility information to patients.
Identify patients who need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintain accurate authorization records in the EMR.
Complete Medicare Secondary Payer Questionnaires for Medicare beneficiaries in accordance with CMS standards.
Model the principles of a Just Culture and organizational values.
Comply with applicable HIPAA, EMTLA, and Joint Commission requirements and provide required literature to patients.
Perform other duties as assigned at the department and organizational levels.