Lead Patient Access Rep - Oncology Howard

Community Health Network•Kokomo, IN

About The Position

The Lead Patient Access Representative coordinates all aspects of Patient Access to support a customer-focused, quality-conscious work climate. The role assesses educational needs for departments and individual team members, onboards new hires, develops training materials, provides statistical data to leadership, completes team member audits, and provides coverage in patient access areas. The Lead serves as a liaison between team members and supervisors and is the first point of contact for team members with process and procedural concerns. Participation in the department's on-call rotation is required.

Requirements

High school diploma or GED.
At least two years of experience in a healthcare or medical office environment.
Ability to work well under pressure in a fast-paced environment.
Excellent verbal and written communication skills, including email, face-to-face patient and coworker interactions, and professional phone skills.
General knowledge of patient accounts.
Knowledge of registration requirements.
Working knowledge of billing and insurance requirements.
Knowledge of insurance requirements, including pre-certification, insurance verification, pre-registration, and scheduling.
Ability to interact well with all types of customers.
Ability to develop and implement new processes.
Knowledge of medical terminology.

Responsibilities

Coordinate Patient Access activities to support a customer-focused, quality-conscious work climate.
Assess educational needs for departments and individual team members.
Onboard new hires.
Develop training materials.
Provide statistical data to leadership.
Complete team member audits.
Provide coverage in patient access areas.
Serve as a liaison between team members and supervisors.
Act as the first point of contact for team members with process and procedural concerns.
Participate in the department's on-call rotation.