Patient Representative Jobs

About The Position

Requirements

• High school diploma or GED.
• Spanish language ability is required.
• Must be able to work rotating day, evening, night, and weekend shifts and hours or days as required by departmental or system demands.
• Minimum typing speed of 35 words per minute.
• Demonstrated working knowledge of PCs, CRTs, and printers.
• Customer service skills and experience.
• Ability to work in a fast-paced environment.
• Ability to receive and communicate detailed information orally and in writing.
• Ability to use professional negotiation techniques to collect money owed by patients or guarantors.
• Ability to interpret physician orders, medical terminology, and insurance cards while maintaining Conifer Standards of Care.
• Ability to perform each essential duty satisfactorily, with reasonable accommodations where applicable.
• Must obtain and provide confirmation of required vaccinations and screenings before employment, as applicable and permitted by law.

Nice To Haves

• 0–1 year in a customer service role.
• 0–1 year of administrative experience in a medical facility, health insurance, or related area.
• Some college coursework.
• Knowledge of functions and relationships within a hospital environment.
• Understanding of third-party payor requirements.
• Understanding of compliance standards.

Responsibilities

• Perform scheduling, registration, patient pre-admission and admission, reception, and discharge functions as needed.
• Obtain complete and accurate patient demographic information and complete full patient registration at the date of service.
• Greet patients in accordance with Conifer Standards of Care and provide customer service.
• Explain and secure required hospital and patient legal forms, including advance directives, conditions of service, consent for treatment, Medicare notices, and EMTALA forms.
• Scan protected health information and create and file patient information packets or folders for upcoming hospital services.
• Assist with scheduling diagnostic procedures, enter information in scheduling systems, and provide appointment instructions as needed.
• Educate patients about their financial liabilities and use proper, compliant techniques to collect amounts owed before, during, and after the date of service.
• Perform hospital cash reconciliation and secure payment entry in accordance with financial and cash control policies and procedures.
• Check or verify medical necessity in accordance with Centers for Medicare & Medicaid Services requirements.
• Verify insurance, benefits, coverage, and eligibility; complete assigned registration financial-clearance work-list activities; obtain insurance authorizations; and secure inpatient visit notifications to payors.
• Assist with scheduling and coordinating post-discharge care for patients as needed.
• Resolve issues raised by physician offices and patients.
• Build and maintain collaborative relationships with internal and external clients to support effective communication, productivity, and accuracy.
• Perform essential duties in at least two Patient Access service areas, including the Emergency Department.

Benefits

• Competitive benefits package