Patient Services Representative
Schuylkill•Tamaqua, PA
•Onsite
About The Position
Coordinates and provides clerical and administrative support for daily physician practice operations. Serves as the initial point of contact for patients and healthcare providers and delivers customer service that supports the overall patient experience. The position is onsite at LVPG-H Family Medicine- Hometown in Tamaqua, Pennsylvania, with a variable Monday–Friday schedule between 7:30 a.m. and 5 p.m.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience.
- Ability to adapt to changing priorities.
- Ability to maintain accuracy and compliance in detail-oriented responsibilities.
- Ability to maintain strict confidentiality.
- Proficient computer skills.
- Demonstrated proficiency with technology and electronic medical record workflows by the end of orientation.
- Ability to handle cash and other patient payment methods accurately.
- Ability to explain, educate, and support use of the LVHN patient portal and its features.
- Ability to lift and carry 25 pounds.
- Frequent sitting and standing, and frequent keyboard use.
Responsibilities
- Perform detail-oriented administrative tasks that anticipate the needs of team members and patients and follow organizational policies and standard work.
- Gather information for accurate patient registration and check-in.
- Obtain and verify insurance authorizations and precertification; complete medical record release requests; and schedule and confirm patient appointments.
- Support patient schedule flow and a positive patient experience while fostering a team environment.
- Collaborate in training, staffing, and practice functionality, and provide feedback.
- Stay current on changes in insurance coverage and reimbursement.
- Organize work effectively to accommodate interruptions and changing priorities.
- Perform scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner.
- Conduct patient outreach by telephone and electronic medical record messaging.
- Explain, educate, and support use of the LVHN patient portal and its features.
- Handle cash and other patient payment methods accurately.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
