Patient Access Representative (Oxford)

McLaren Health Care•Oxford, MI

About The Position

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable for ensuring a smooth and timely registration and admission process. The role performs patient registration and financial functions through an electronic medical record, collects and documents demographic and financial information, and helps patients navigate the registration process. The representative maintains professional, courteous customer interactions while following department protocols, hospital and department compliance plans, and Meaningful Use requirements.

Requirements

High school diploma or equivalent.
One year of experience in a customer service role or the health care industry.
Demonstrate characteristics that support McLaren Health Care’s values, vision, mission, policies, and procedures.
Respond promptly, professionally, and courteously to customer needs; cooperate and communicate effectively with team members; and contribute to continuous quality improvement.
Understand, explain, calculate, analyze, and interpret information reviewed daily.
Communicate verbally and in writing in a positive, consistent, enthusiastic, and open manner with internal and external customers.
Work independently in a self-directed, non-confrontational, and collaborative manner.
Seek opportunities to improve processes and promote positive internal and external relations by seeking and responding to customer feedback.
Demonstrate drive, initiative, ownership, and high ethical standards.

Nice To Haves

Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC, or another EMR system.
Working knowledge of electronic eligibility systems and third-party payer websites used for verification.
Medical terminology.

Responsibilities

Perform registration and financial functions accurately and efficiently through the EMR, including interviewing patients, registering them in the appropriate status, and documenting demographic and financial information according to registration guidelines.
Obtain required forms and scan them into the medical record according to department protocol.
Greet customers promptly and warmly.
Collect, document, and scan required demographic and financial information.
Direct patients to the appropriate setting and explain and apologize for delays.
Maintain professionalism and diplomacy in accordance with the department professionalism policy.
Estimate and collect copays, deductibles, and other patient financial obligations.
Manage responsibilities in accordance with hospital and department compliance plans and Meaningful Use requirements.
Apply recurring-visit processing according to protocol.
Facilitate use of electronic registration tools, where available.
Perform other duties assigned by Management.