Patient Service Representative (PSR) II

Southeast Medical Group • Warner Robins, GA

2d

About The Position

The Patient Service Representative II (PSR II) serves as a primary point of contact for patients and helps provide a positive experience through courteous customer service and effective communication with patients and healthcare providers. The role includes greeting patients, managing check-in and check-out, scheduling appointments and referrals, collecting and balancing payments, and maintaining patient records and correspondence. PSR II also assists with training and evaluating new hires, supports other PSRs and providers, assists the PSR-Team Lead as directed, and resolves issues of moderate complexity. The position may require travel to multiple locations to support business needs.

Requirements

• High school graduate or GED.
• One year of related work experience, including data entry.
• Working knowledge of medical office procedures and medical terminology.
• Ability to accurately sort and file materials using alphabetic or numeric systems.
• Effective communication and customer service skills, including AIDET.
• Successful initial competency assessment following rotational training.
• Excellent interpersonal skills.
• Ability to communicate clearly and effectively with patients and other external parties in a courteous and friendly manner.
• Detail-oriented and highly organized.
• Firm grasp of administrative processes and organizational policies.
• Knowledge of patient care and examination procedures.
• Ability to maintain confidentiality at all times.
• Microsoft Office Suite proficiency.
• Proficient in patient check-in, check-out, and referral processes.
• Ability to lift up to 50 pounds and push or pull heavy objects using up to 50 pounds of force.
• Ability to sit and stand for extended periods.
• Ability to use fine motor skills to operate office equipment and/or machinery.
• Ability to receive and comprehend instructions verbally and/or in writing.
• Ability to use logical reasoning for simple and complex problem solving.
• Ability to travel to multiple locations to support business needs as required.

Nice To Haves

• ICD-10 and CPT experience preferred.

Responsibilities

• Greet patients and manage check-in and check-out, including managing a 20-minute wait time.
• Assist patients with intake processes, including copying required documents.
• Collect co-payments, co-insurance, and deductibles; issue receipts.
• Manage the cashier box and daily deposits according to company policies.
• Process walk-in patients and visitors.
• Answer phones and schedule appointments, with special focus on physician-requested return visits.
• Schedule referrals as indicated.
• Assist with patient outreach as applicable, including next-day reminders and AWV support.
• Maintain medical records, including filing and scanning materials and preparing records for the schedule.
• Ensure correspondence is scanned and/or filed in a timely manner.
• Perform all responsibilities of a PSR I.
• Assist in training and evaluating new hires and training new PSRs.
• Assist other PSRs and providers as needed.
• Assist the PSR-Team Lead as directed.
• Resolve issues of moderate complexity.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED