Patient Service Representative (PSR) II

Southeast Medical Group•Perry, GA

23h

About The Position

The Patient Service Representative (PSR) II serves as a primary point of contact for patients and supports a positive patient experience through customer service, scheduling, payment processing, records management, and communication with patients and healthcare providers. The role performs all PSR-I responsibilities, assists with training and evaluating new hires, supports other PSRs and providers, assists the PSR-Team Lead as directed, and resolves issues of moderate complexity.

Requirements

High school diploma or GED.
One year of related work experience, including data entry.
Working knowledge of medical office procedures and medical terminology.
Ability to accurately sort and file materials using alphabetic or numeric systems.
Effective communication and customer service skills, including AIDET.
Successful initial competency assessment following rotational training.
Excellent interpersonal skills.
Ability to communicate clearly and effectively with patients and other external parties in a courteous and friendly manner.
Detail-oriented and highly organized.
Firm grasp of administrative processes and organizational policies.
Knowledge of patient care and examination procedures.
Ability to maintain confidentiality at all times.
Microsoft Office Suite proficiency.
Proficiency in patient check-in, check-out, and referral processes.
Ability to lift up to 50 pounds and push or pull heavy objects using up to 50 pounds of force.
Ability to sit and stand for extended periods.
Fine motor skills sufficient to operate office equipment and/or machinery.
Ability to receive and comprehend instructions verbally and/or in writing.
Ability to use logical reasoning for simple and complex problem-solving.

Nice To Haves

ICD-10 and CPT experience.

Responsibilities

Greet patients, manage check-in and check-out, and monitor wait times.
Assist patients with intake, including copying required documents.
Collect co-payments, co-insurance, and deductibles, and issue receipts.
Manage the cashier box and daily deposits according to company policies.
Process walk-in patients and visitors.
Answer phones and schedule appointments, with a focus on physician-requested return visits.
Schedule referrals as indicated.
Assist with patient outreach, including next-day reminders and Annual Wellness Visit support, as applicable.
Maintain medical records, including filing and scanning records and preparing records for the schedule.
Ensure correspondence is scanned and/or filed in a timely manner.
Assist in training and evaluation of new hires and training new PSRs.
Assist other PSRs and providers as needed.
Assist the PSR-Team Lead as directed.
Resolve issues of moderate complexity.
Perform other related duties as assigned.
Travel to multiple locations to support business needs as required.