Customer Service Representative - Patient Registration, Part-Time

R1 • Round Rock, TX

3d • Onsite

About The Position

R1 is hiring a part-time Customer Service Representative for patient registration at Ascension Seton Williamson in Round Rock, Texas. The position is based in the Main Admitting Department and works Monday through Friday from 8:00 a.m. to 2:00 p.m. As a frontline point of contact, the representative helps patients and families access care by completing registration accurately and efficiently, answering questions, and providing compassionate service during stressful or urgent situations. The role involves using multiple computer systems, handling phone and in-person interactions, gathering patient information, navigating insurance and coverage details, collecting co-pays, and providing cost estimates when applicable. The representative also collaborates with nurses, physicians, and care teams to support smooth patient flow. Healthcare experience is not required; training is provided.

Requirements

• Exceptional customer service experience, communication skills, and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfort with shifting priorities based on patient needs.
• High school diploma or GED.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work.

Responsibilities

• Provide customer service and assist patients and families with the check-in process.
• Use multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information in a fast-paced environment.
• Help minimize registration delays and answer patient questions clearly and compassionately.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details, enter demographic and medical data, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and opportunities to learn healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED