Patient Access Representative | Psychiatry & Psychology | 40 hrs/week

Sanford Health•Sioux Falls, SD

About The Position

Sanford Health is seeking a Patient Access Representative for its Psychiatry & Psychology Clinic. This role provides customer service and patient access support throughout the care journey, serving as a welcoming first point of contact by phone and in the clinic. The position involves varied registration, scheduling, and administrative duties in a fast-paced, collaborative healthcare setting, while also requiring the ability to work independently. The schedule is Monday through Friday, 8:10 AM to 5:10 PM, for 40 hours per week. The position has day shifts and no weekends.

Requirements

One year of work experience; experience in a medical office setting is preferred.
Customer service skills are essential.
Six months of customer service experience is desired.
May require BLS for certain locations and/or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.
Medical office work experience preferred.
Six months of customer service experience desired.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms.
Explain documents to patients and obtain required signatures.
Establish and assign financial responsibility and assist with payment arrangements in accordance with policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Address and resolve registration errors or denied insurance claims, including through registration work queues.
Coordinate and schedule appointments with the nursing team and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recall and waitlists, and serve as switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate Telemed appointments.
Make appointment reminder calls.
Assist with hospital admission.
Perform office duties such as making copies and sending faxes.