Patient Access Representative | Psychiatry & Psychology | 40 hrs/week

Sanford Health•Sioux Falls, SD

4d•$16 - $23

About The Position

Sanford Health is seeking a Patient Access Representative for its Psychiatry & Psychology Clinic. The role provides customer service to patients by creating a welcoming and safe experience, serving as a first point of contact in person and by phone. The position combines registration, scheduling, and other clinic support responsibilities in a fast-paced, collaborative healthcare setting. The schedule is Monday through Friday, 8:10 AM to 5:10 PM, for 40 hours per week. No weekends are scheduled.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
May require BLS certification for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.

Responsibilities

Greet patients and verify demographics.
Create, scan, and route documents or electronic forms; explain documents to patients and obtain required signatures.
Establish and assign financial responsibility and assist with payment arrangements in accordance with policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work registration queues to address registration errors or denied insurance claims, as needed.
Coordinate and schedule appointments with nursing staff and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recall and waitlists, and serve as switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments.
Make appointment reminder calls.
Support hospital admissions.
Perform office duties such as making copies and sending faxes.