PATIENT SERVICES REPRESENTATIVE (FT; 40hrs/wk) - Temple Physicians Inc. @ Flourtown Cardiology

Temple Health • Lower Moreland Township, PA

2d

About The Position

The Patient Services Representative completes preregistration, re-registration, and/or re-verification processes according to department procedures, using identified technology and appropriate registration and billing systems. The role accurately identifies, verifies, and documents insurance coverage for scheduled services using available electronic and manual sources. It requires daily telephone communication with patients and caregivers, schedulers, and insurance companies to obtain accurate demographic, insurance, referring-provider, and patient-liability information.

The representative performs front-desk and scheduling functions, answers phones, and greets patients and family members warmly. Working as part of a team, the representative helps provide a positive patient experience. The position requires a calm, rational demeanor, effective job performance, and the ability to multitask in hectic, high-pressure, emotionally charged situations. Customer service is identified as a key component of the role.

Requirements

• Ability to communicate by telephone with patients and caregivers, schedulers, and insurance companies.
• Ability to obtain and accurately document demographic, insurance, referring-provider, and patient-liability information.
• Ability to multitask in hectic, high-pressure, emotionally charged situations.
• Calm, rational demeanor and effective job performance.
• Customer service orientation.

Responsibilities

• Complete preregistration, re-registration, and/or re-verification processes according to department procedures.
• Use identified technology and appropriate registration and billing systems.
• Accurately identify, verify, and document insurance coverage for scheduled services using available electronic and manual sources.
• Communicate daily by telephone with patients and caregivers, schedulers, and insurance companies to obtain accurate demographic, insurance, referring-provider, and patient-liability information.
• Perform front-desk functions and scheduling functions.
• Answer phones and greet patients and family members in a warm and welcoming manner.
• Work as part of a team to provide a good patient experience.
• Maintain a calm, rational demeanor and multitask effectively in hectic, high-pressure, emotionally charged situations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed