Patient Access Representative Remote in Jacksonville, FL or Birmingham, AL
About The Position
The Patient Access Representative supports patients of Complete Health’s Primary Care practices by scheduling appointments, collecting and verifying insurance information, and maintaining accurate patient records in the electronic medical record (EMR). The role handles a high volume of phone calls and patient inquiries, provides clear and compassionate assistance, and coordinates with providers, staff, and insurance companies as needed. The position is remote in Jacksonville, Florida, or Birmingham, Alabama. The work requires using a computer, keyboard, telephone, and office machines, and includes the physical activities described in the working environment. The stated pay range is $18.00–$18.50 per hour, based on experience; the final offer may depend on skills, education, qualifications, experience, and geographic location.
Requirements
- High school diploma and 1–3 years of experience in healthcare scheduling, or an equivalent combination of education and experience.
- Consistent professional conduct and meticulous attention to detail.
- Excellent verbal and written communication skills.
- Interpersonal skills for working with patients, staff, and other healthcare professionals.
- Critical-thinking skills and a positive attitude.
- Consistent work history and a desire to build a long-term career.
- Comfort using electronic medical records and handling a high volume of phone calls.
Nice To Haves
- Familiarity with an EMR system.
- Athena EMR experience.
Responsibilities
- Schedule consultations, evaluations, treatments, follow-ups, and re-evaluations.
- Collect new and existing patient insurance information for verification.
- Enter information into the EMR and maintain data integrity and accuracy.
- Respond promptly to telephone calls to establish or confirm appointments.
- Use appropriate schedule codes and provider, time, and location slots for office- and hospital-based procedures.
- Support other department members as needed.
- Demonstrate compassion, understanding, and patience when assisting patients and their caring parties.
- Maintain productivity at the level defined by the Call Center Supervisor.
- Respond to patient inquiries about appointments, referrals, billing, prescriptions, and other medical services and programs within Complete Health’s Primary Care practices, taking appropriate action or routing inquiries as needed.
- Register new patients accurately, including demographic and insurance information.
- Communicate in the EMR with providers and staff regarding patient calls.
- Make outbound outreach calls to schedule appointments, including Annual Wellness exams, and obtain other useful information from patients.
- Participate in three-way calls with patients and insurance companies to change a Primary Care Provider when necessary.
- Transfer calls to the appropriate person, such as for billing questions.
- Follow HIPAA privacy guidelines.
- Pursue ongoing personal and professional development through training.
- Put patients first.
- Perform other duties outside normal responsibilities as needed or directed by supervision.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
