Patient Navigator - Jacksonville, FL

HALO Diagnostics•Jacksonville, FL

9d•$25 - $29•Onsite

About The Position

The Patient Navigator (Patient Support & Phlebotomy) supports patients undergoing hereditary cancer genetic testing through patient education, care coordination, partner-site support, specimen collection, and follow-up. The role serves as a primary point of contact for patients and partner sites, guiding individuals through testing, scheduling, specimen collection, and next steps while helping deliver a seamless, compassionate, high-quality patient experience. The Patient Navigator works closely with clinicians and operational teams to coordinate care and maintain efficient workflows across partner locations. The position is based in Jacksonville, Florida, and is in person. The schedule is Monday through Friday, 8:00 AM to 5:00 PM. English and Spanish are required. Compensation is $25.00–$29.00. This is a full-time position.

Requirements

Nationally certified phlebotomist with strong venipuncture skills.
At least 2 years of clinical experience in a front-office or back-office setting.
At least 2 years of experience with insurance verification and prior authorizations.
Current BLS certification.
Experience with diagnostic or genetic specimen collection.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Valid driver's license and reliable transportation if travel is required.
English and Spanish language skills are required.
Ability to stand, walk, and move throughout the clinic for extended periods.
Ability to perform venipuncture and specimen handling, including fine motor tasks.
Ability to lift and move supplies and equipment weighing up to approximately 25 pounds.
Ability to communicate clearly and effectively with patients, families, and staff, verbally and in writing.
Ability to follow infection-control, safety, and clinical protocols.

Nice To Haves

CMA or RMA certification.
At least 2 years of experience in an outpatient clinic or patient service center setting.
Experience in genetics, oncology, women's health, or specialty diagnostics.
Experience with EMR/EHR systems and strong documentation skills.
Prior high-touch, patient-facing healthcare experience.
Healthcare students or candidates pursuing clinical careers are encouraged to apply.

Responsibilities

Guide patients through the hereditary cancer genetic testing process from start to finish.
Educate patients clearly and compassionately about testing, procedures, and next steps; conduct structured consultations.
Serve as the primary patient contact and provide timely callbacks and consistent communication with patients and partners.
Build relationships with partner-site staff, providers, and clinical teams, and support integration into daily clinic workflows.
Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
Manage patient cases, scheduling, follow-ups, and workflow coordination; identify and resolve barriers to testing or completion.
Perform venipuncture and collect blood specimens for genetic testing.
Ensure proper patient identification, specimen labeling, handling, and transport.
Follow clinical protocols, safety standards, infection-control practices, and compliance requirements.
Maintain accurate documentation in EMR/EHR systems and ensure HIPAA compliance and accurate data entry.
Develop expertise in genetic-testing workflows, insurance processes, and patient eligibility.
Support insurance verification and authorization processes as needed.
Answer patient questions about testing and next steps, respond empathetically to concerns, and help address scheduling, insurance, or workflow barriers.
Support solutions that improve patient completion and outcomes.