Patient Navigator - Riverside (Jacksonville, FL)

HALO Diagnostics•Jacksonville, FL

1d•$25 - $29•Onsite

About The Position

The Patient Navigator – Hereditary Cancer Testing guides patients through key stages of genetic testing and diagnosis. Based in Jacksonville, Florida, the role provides patient education, care coordination, and limited phlebotomy support while working with a multidisciplinary clinical team to deliver a seamless, compassionate, high-quality patient experience. Blood draws and specimen collection account for approximately 5–10% of the role and may expand based on operational needs. The position is full-time and in person, with a Monday–Friday schedule. The navigator serves as a primary point of contact for assigned patients and supports HALO Precision Diagnostics’ focus on precision medicine and early detection. Compensation is $25–$29 per hour. The position includes a comprehensive benefits package, stock options, training, and opportunities for professional growth and advancement.

Requirements

At least two years of recent experience as a Medical Assistant working within a clinical team.
At least two years of experience with insurance verification and authorization processes.
National phlebotomy certification and demonstrated proficiency in venipuncture and specimen collection.
Current Basic Life Support (BLS) certification.
Competency in blood collection for genetic testing.
Ability to work independently, manage multiple priorities, and support operations across more than one site as needed.
Reliable transportation and a valid driver’s license with an acceptable driving record if travel between sites is required.
Ability to stand, walk, and move throughout the clinic for extended periods.
Ability to perform venipuncture and specimen handling, including fine motor tasks.
Ability to lift and move supplies and equipment weighing up to approximately 25 pounds.
Ability to communicate clearly and effectively with patients, families, and staff, verbally and in writing.
Ability to follow infection-control, safety, and clinical protocols.
Authorization to work for any employer in the United States; visa sponsorship is not available.

Nice To Haves

Registered or Certified Medical Assistant.
Currently enrolled in a professional degree program and seeking hands-on clinical experience.
At least two years of experience in a patient service center or similar outpatient clinical setting.
Prior experience in a customer-facing healthcare role.
Experience with electronic medical records (EMR/EHR) and strong data-entry skills.
Bilingual English/Spanish.

Responsibilities

Provide education, guidance, and emotional support to high-risk patients undergoing hereditary cancer genetic testing.
Register patients and coordinate scheduling for follow-up visits and related services.
Explain procedures and next steps clearly and compassionately to establish patient trust and confidence.
Perform blood draws and specimen collection accurately and professionally.
Verify patient identity and accurately label specimens at collection.
Maintain complete and accurate patient documentation and records in accordance with organizational policies and applicable privacy regulations.
Ensure a clean, safe, and welcoming clinical environment.
Collaborate with physicians, clinical staff, and site leadership to complete daily operational and patient-care tasks efficiently.
Serve as a primary point of contact for assigned patients and demonstrate the organization’s commitment to precision medicine and early detection.