Patient Navigator - Orange Park, FL
About The Position
The Patient Navigator supports patients undergoing hereditary cancer genetic testing through patient education, care coordination, partner-site support, and blood specimen collection. The role is a primary point of contact for patients and partner sites, guiding individuals through education, scheduling, specimen collection, and follow-up while coordinating with clinicians and operational teams to provide a seamless, compassionate patient experience and support efficient workflows. The position is based in person in Orange Park, Florida, with a Monday–Friday schedule from 8:00 AM to 5:00 PM. Bilingual English and Spanish skills are preferred. Compensation is $25.00–$30.00 per hour. The role includes a comprehensive benefits package and stock options.
Requirements
- Nationally certified phlebotomist with strong venipuncture skills.
- At least 2 years of clinical experience in a front-office or back-office setting.
- At least 2 years of experience with insurance verification and prior authorizations.
- Current Basic Life Support (BLS) certification.
- Experience with diagnostic or genetic specimen collection.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Valid driver's license and reliable transportation if travel is required.
Nice To Haves
- Bilingual in English and Spanish.
- Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification.
- At least 2 years of experience in an outpatient clinic or patient service center.
- Experience in genetics, oncology, women's health, or specialty diagnostics.
- Familiarity with EMR/EHR systems and strong documentation skills.
- Prior experience in a high-touch, patient-facing healthcare role.
- Healthcare students and candidates pursuing clinical careers are encouraged to apply.
Responsibilities
- Guide patients through the hereditary cancer genetic testing process from start to finish.
- Provide clear, compassionate education about testing, procedures, and next steps.
- Serve as a primary point of contact for patients and support an informed patient experience.
- Conduct structured patient consultations to promote clarity, accuracy, and consistency.
- Build relationships with partner-site staff, providers, and clinical teams.
- Support daily workflow integration at partner clinics and adapt to changing clinic needs, schedules, and priorities.
- Manage patient cases, scheduling, follow-ups, and workflow coordination.
- Identify and resolve barriers to patient testing and completion; provide timely callbacks and consistent communication.
- Perform venipuncture and collect blood specimens for genetic testing.
- Ensure proper patient identification, specimen labeling, handling, and transport.
- Follow clinical protocols, safety standards, and compliance requirements.
- Maintain accurate documentation in EMR/EHR systems.
- Develop expertise in genetic testing workflows, insurance processes, and patient eligibility.
- Support insurance verification and prior authorization processes as needed.
- Maintain HIPAA compliance and accurate data entry, and answer patient questions about testing and next steps.
- Create a welcoming, professional, and supportive environment; respond to patient concerns with empathy and clarity.
- Help resolve barriers related to scheduling, insurance, or workflow and contribute solutions to improve patient completion rates and outcomes.
Benefits
- Medical, dental, vision, and life insurance.
- 401(k) plan.
- Paid vacation, holidays, and sick time.
- Flexible Spending Account (FSA) and Health Savings Account (HSA).
- Disability insurance.
- Employee discounts.
- Stock options.
- Ongoing training and opportunities for professional growth and advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
