Hearing Care Provider-Orange Park, FL
WSA Americas•Orange Park, FL
About The Position
HearUSA, part of WSA, is hiring a Hearing Care Provider to deliver personalized hearing care in Orange Park, Florida. The role performs hearing evaluations, recommends and fits hearing aids, and provides follow-up care and technical support while following HearUSA's Simply Excellent Hearing Care model. The provider also supports center growth through community outreach and marketing, complies with relevant licensing, regulatory, privacy, and quality requirements, and maintains professional expertise through continued development.
Requirements
- Experience in a similar Audiology or Hearing Aid Specialist role.
- Active state license in Audiology and/or hearing aid dispensing.
- Ability to pay close attention to detail and work with a high degree of accuracy.
- Basic or advanced written communication skills.
- Experience interacting with customers or clients.
- Ability to communicate detailed or technical information clearly, accurately, and concisely.
- Ability to work quickly, accurately, and independently in a fast-paced environment.
Nice To Haves
- 1–5 years of experience is preferred.
Responsibilities
- Perform comprehensive hearing evaluations and select and fit hearing aids according to client needs and HearUSA's service model.
- Meet the minimum Net Promoter Score (NPS) of 75.
- Demonstrate hearing aids during annual evaluations using personalized auditory simulations.
- Evaluate test results alongside client needs and make personalized recommendations that maximize client benefits.
- Conduct routine follow-ups, clean-and-check appointments, and hearing aid repairs.
- Maintain skills in ear impression taking, earmold modification, and recommending assistive listening device (ALD) accessories.
- Partner with the District Manager, HCP Team Leads, and Learning and Development to adopt initiatives that grow center revenue and serve more clients.
- Build local community relationships and support marketing campaigns, including outreach to physicians and participation in health fairs.
- Complete one community outreach activity and/or physician marketing activity per quarter.
- Comply with state licensing laws, FDA guidelines, WSA policies, and HearUSA Quality Practice Guidelines.
- Maintain HIPAA-compliant practices and complete client documentation, outcome notes, and referrals.
- Participate in continued professional development to maintain expertise in counseling, selling, fitting, and troubleshooting hearing aid technology.
- Embrace HearUSA's values of Going Beyond Together, Pioneering for Better Solutions, and Passion for Impact.
Benefits
- Monthly commissions
- Continuing education units (CEUs) and state licensure renewals for Hearing Care Providers
- Defined career paths
- Sponsorship and preceptor opportunities
- President’s Club incentives
- Employee referral program
- Comprehensive benefits package
- Paid holidays and PTO
- 401(k) matching program
- Tuition reimbursement
- Employee, family, and friends hearing aid discount program
- Service days and Diversity, Equity & Inclusion initiatives
- Field support for the hearing center
- Professional development support from dedicated Regional Training Managers
- LinkedIn Learning
- Paid externships
- Hearing Instrument Specialist Trainee program
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
