Hearing Care Provider-Eatontown

WSA Americas•Eatontown, NJ

10h

About The Position

HearUSA, part of WSA, is hiring a Hearing Care Provider to deliver personalized hearing care in its Eatontown center. The provider performs hearing evaluations, recommends and fits hearing aids, and supports clients through follow-up care, repairs, and counseling. The role also contributes to center growth through community outreach and marketing, collaborates with field and learning teams, follows applicable clinical and regulatory guidelines, and maintains professional expertise through continuing development.

Requirements

Experience in a similar audiology or hearing aid specialist role.
Active state license in audiology and/or hearing aid dispensing.
Ability to pay close attention to detail and work accurately.
Basic or advanced written communication skills.
Experience interacting with customers or clients.
Ability to communicate detailed or technical information clearly, accurately, and concisely.
Ability to work quickly, accurately, and independently in a fast-paced environment.

Nice To Haves

1–5 years of experience is preferred.

Responsibilities

Perform comprehensive hearing evaluations and select and fit hearing aids using the Simply Excellent Hearing Care service model; meet a minimum NPS score of 75.
Demonstrate hearing aids during annual client evaluations using personalized auditory simulations.
Evaluate test results alongside client needs and make personalized recommendations that maximize client benefits.
Conduct routine follow-ups, clean-and-check appointments, and hearing aid repairs; maintain skills in ear impressions, earmold modification, and ALD accessory recommendations.
Partner with the District Manager, HCP Team Leads, and Learning & Development to adopt initiatives that grow center revenue and improve client outcomes.
Build local community relationships and support marketing campaigns, including physician outreach and health fairs; complete one community outreach and/or physician marketing activity per quarter.
Comply with state licensing laws, FDA guidelines, WSA policies, HearUSA Quality Practice Guidelines, and HIPAA requirements; complete client documentation, outcome notes, and referrals.
Pursue continued professional development across consultative counseling and the sale, fitting, and troubleshooting of hearing aid technology.
Embrace HearUSA's stated culture and values: Going Beyond Together, Pioneering for Better Solutions, and Passion for Impact.

Benefits

Monthly commissions.
Continuing education units and state licensure renewals for Hearing Care Providers.
Defined career paths.
Sponsorship and preceptor opportunities.
President’s Club incentives.
Employee referral program.
Comprehensive benefits package.
Paid holidays and PTO policy.
401(k) matching program.
Tuition reimbursement.
Employee, family, and friends hearing aid discount program.
Service days and diversity, equity, and inclusion initiatives.
Field support for the hearing center.
Professional development support from dedicated Regional Training Managers.
LinkedIn Learning and licensing reimbursement.
Career advancement pathways, including team lead, advisory board, and District Manager roles.
Paid externships and a Hearing Instrument Specialist Trainee program.