Patient Navigator - Zephyrhills, FL

HALO Diagnostics•Zephyrhills, FL

1d•$25 - $30•Onsite

About The Position

The Patient Navigator (Patient Support & Phlebotomy) supports patients undergoing hereditary cancer genetic testing through education, care coordination, clinical support, and specimen collection. The role serves as a primary point of contact for patients and partner sites, guiding people through scheduling, testing, specimen collection, and follow-up while helping provide a seamless, compassionate, high-quality patient experience. The Patient Navigator works closely with clinicians, operational teams, and partner-site staff to coordinate workflows across locations. Responsibilities include patient consultations, insurance and eligibility support, venipuncture, specimen handling, documentation, and resolving barriers to testing. The position is based in Zephyrhills, Florida, is in-person, and follows a Monday–Friday, 8:00 AM–5:00 PM schedule. Bilingual English and Spanish skills are preferred.

Requirements

Nationally certified phlebotomist with strong venipuncture skills.
At least 2 years of clinical experience in a front-office or back-office setting.
At least 2 years of experience with insurance verification and prior authorizations.
Current Basic Life Support (BLS) certification.
Experience with diagnostic or genetic specimen collection.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Valid driver's license and reliable transportation if travel is required.
Applicants must be authorized to work for any employer in the United States; visa sponsorship is not available.

Nice To Haves

Bilingual English and Spanish skills.
Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification.
At least 2 years of experience in an outpatient clinic or patient service center.
Experience in genetics, oncology, women's health, or specialty diagnostics.
Familiarity with EMR/EHR systems and strong documentation skills.
Prior experience in a high-touch, patient-facing healthcare role.
Healthcare students and candidates pursuing clinical careers are encouraged to apply.

Responsibilities

Guide patients through the hereditary cancer genetic testing process from start to finish.
Provide clear, compassionate education about testing, procedures, and next steps.
Serve as a primary point of contact for patients and support an informed patient experience.
Conduct structured patient consultations to promote clarity, accuracy, and consistency.
Build relationships with partner-site staff, providers, and clinical teams.
Support daily workflow integration at partner clinics and adapt to changing clinic needs, schedules, and priorities.
Manage patient cases, scheduling, follow-ups, and workflow coordination.
Identify and resolve barriers to patient testing and completion; ensure timely callbacks and consistent communication.
Perform venipuncture and collect blood specimens for genetic testing.
Ensure proper patient identification, specimen labeling, handling, and transport.
Follow clinical protocols, safety standards, and compliance requirements.
Maintain accurate documentation in EMR/EHR systems and accurate data entry.
Develop expertise in genetic testing workflows, insurance processes, and patient eligibility.
Support insurance verification and prior authorization processes as needed.
Answer patient questions about testing and next steps.
Create a welcoming, professional, and supportive environment; respond to concerns with empathy and clarity.
Help resolve barriers related to scheduling, insurance, or workflow, and contribute solutions to improve patient completion rates and outcomes.