Patient Navigator - Jacksonville, FL

HALO Diagnostics•Jacksonville, FL

3d•$25 - $29•Onsite

About The Position

The Patient Navigator (Patient Support & Phlebotomy) supports patients undergoing hereditary cancer genetic testing through patient education, care coordination, phlebotomy, and follow-up. The role is a primary point of contact for patients and partner sites, guiding individuals through education, scheduling, specimen collection, and next steps while working with clinicians and operational teams to ensure a compassionate, high-quality patient experience and efficient workflows across partner locations. The position is full-time and in person in Jacksonville, Florida, with a Monday–Friday schedule from 8:00 AM to 5:00 PM. English and Spanish are required. Compensation is $25.00–$29.00 per hour. The role requires a nationally certified phlebotomist, current BLS certification, and at least two years of clinical experience and insurance verification/prior authorization experience. A valid driver's license and reliable transportation are required if travel is needed.

Requirements

Nationally certified phlebotomist with strong venipuncture skills.
At least 2 years of clinical experience in a front-office or back-office setting.
At least 2 years of experience with insurance verification and prior authorizations.
Current BLS certification.
Experience with diagnostic or genetic specimen collection.
Ability to work independently and manage multiple priorities in a fast-paced environment.
English and Spanish language proficiency.
Valid driver's license and reliable transportation if travel is required.

Nice To Haves

CMA or RMA certification.
At least 2 years of experience in an outpatient clinic or patient service center.
Experience in genetics, oncology, women's health, or specialty diagnostics.
Experience with EMR/EHR systems and strong documentation skills.
Prior high-touch, patient-facing healthcare experience.
Healthcare students or candidates pursuing clinical careers are encouraged to apply.

Responsibilities

Guide patients through the hereditary cancer genetic testing process from start to finish.
Provide clear, compassionate education about testing, procedures, and next steps.
Serve as the primary patient contact and conduct structured consultations.
Build relationships with partner-site staff, providers, and clinical teams, and support workflow integration.
Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
Own patient cases, scheduling, follow-ups, and workflow coordination.
Identify and resolve barriers to testing or completion, including scheduling, insurance, and workflow issues.
Ensure timely callbacks and consistent communication with patients and partners.
Perform venipuncture and collect blood specimens for genetic testing.
Ensure correct patient identification, specimen labeling, handling, and transport.
Follow clinical protocols, safety standards, and compliance requirements.
Maintain accurate documentation in EMR/EHR systems.
Build expertise in genetic testing workflows, insurance processes, and patient eligibility.
Support insurance verification and authorization processes as needed.
Ensure HIPAA compliance and accurate data entry.
Respond to patient questions and concerns with empathy and clarity.
Help develop solutions that improve patient completion and outcomes.