Account Representative - Jacksonville, FL

DCM Services • Jacksonville, FL

1d • $18 - $19 • Remote

About The Position

DCM Services is seeking an Account Representative to resolve accounts for deceased individuals. The role serves as a point of contact for estates, attorneys, and family representatives, handling account resolution with empathy, accuracy, and professionalism. The position is remote in Florida, full-time, and non-exempt. The role is part of a collaborative team and requires working in a regulated environment.

Requirements

• High school diploma or GED.
• Licensed Debt Collector or ability to obtain licensure.
• Computer proficiency and ability to learn new systems.
• Goal-oriented mindset with strong organizational skills.
• Courteous, empathetic, and professional telephone manner.
• Strong verbal and written communication skills.
• Ability to multitask effectively in a fast-paced, regulated environment.
• Team-oriented, with the ability to work independently.

Responsibilities

• Generate outbound calls and handle incoming calls.
• Adhere to company policies, procedures, and client-specific requirements.
• Uphold company information security and privacy responsibilities.
• Document accounts accurately.
• Negotiate payment arrangements and follow up as needed.
• Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing.

Benefits

• Paid time off, up to 5.85 hours bi-weekly.
• Eight paid holidays.
• Health, vision, and dental insurance.
• 401(k) matching.
• Employee Assistance Program.
• Opportunities for advancement.
• Competitive wages.
• Bonus eligibility and performance recognition.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED