Commercial HVAC Service Account Manager - Jacksonville, FL

Carrier•Jacksonville, FL

2d•$79,000 - $158,000•Onsite

About The Position

Carrier is hiring a Commercial Service Account Manager to grow its Commercial Service business in the Greater Jacksonville territory. The role is predominantly field-based, working directly with customers in Jacksonville, Florida. The account manager identifies, develops, and advances opportunities across service agreements, repairs, modernizations, controls, digital solutions, rentals, and other lifecycle offerings. The successful candidate is a customer-focused sales professional with commercial HVAC knowledge who can understand customer priorities and translate technical needs into business outcomes. The role builds trusted-advisor relationships by helping customers improve building-asset performance, reliability, sustainability, and lifecycle value; plan capital renewals; reduce operating expenses; increase equipment uptime; and minimize operational risk. Carrier offers a commission plan, a company car program, technical sales training, lead-generation support, local team support backed by a global OEM, and development paths into leadership or other business areas. The annual salary range is $79,000–$158,000, with possible short-term cash incentives subject to plan requirements. Benefits include health care, retirement benefits, paid time off and leave, disability and life insurance, tax-advantaged accounts, and tuition assistance. Specific benefit availability may vary based on eligibility and applicable laws.

Requirements

High school diploma or GED.
At least 3 years of experience in commercial HVAC sales or industrial sales, commercial HVAC service contracting, technical sales, sales engineering, or account management in HVAC, building systems, mechanical services, controls, or energy services.
Ability to lift and carry 20 pounds, climb ladders and stairs, and work safely around rooftops, mechanical rooms, and elevated platforms as required.
Valid driver’s license and ability to meet company driving requirements, where applicable.

Nice To Haves

Bachelor’s degree in Business, Engineering, Construction Management, Facilities Management, or a related field.
Demonstrated success selling directly to end-user customers in commercial HVAC, mechanical services, controls, building technologies, facilities, energy services, or related technical environments.
Experience selling service agreements, planned maintenance, repairs, modernization projects, controls, digital offerings, or lifecycle solutions tied to operational and financial outcomes.
Ability to build trusted-advisor relationships by understanding customer business objectives, facility priorities, asset conditions, budget drivers, and risk factors.

Responsibilities

Develop territory plans and expand relationships with new and existing clients.
Present at customer seminars to generate opportunities and develop customer relationships.
Sell Carrier HVAC service products and solutions, including service agreements, repairs, and modernizations.
Create and maintain sales territory and account plans where necessary.
Promote Carrier’s value proposition by connecting customer objectives to Carrier solutions.
Use the CRM to manage customer interactions, sales activities, and the opportunity pipeline.
Attract new customers and grow Carrier’s share of business with existing customers.
Identify service agreement opportunities with existing customers and prospective customers, and pursue repair opportunities.
Build credibility through knowledge of Carrier products and solutions, and sustain strong customer relationships.
Articulate how Carrier offerings address customer needs and priorities.
Assess customer buying stages and adapt the sales approach accordingly.
Prioritize promising opportunities and respond to customer requirements in a timely manner.
Prepare tailored proposals, negotiate service agreement renewals, and secure bookings or orders in a timely manner.
Consistently achieve sales metrics and annual targets.

Benefits

Commission plan with unlimited potential and short-term cash incentives subject to plan requirements.
Company car program, including a monthly stipend and mileage reimbursement or a company vehicle.
Technical sales training programs and lead-generation programs.
Medical, dental, and vision coverage; wellness incentives.
Retirement benefits.
Paid vacation, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; and purchased vacation.
Short-term and long-term disability.
Life insurance and accidental death and dismemberment coverage.
Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account.
Tuition assistance.
Career development paths into leadership or other business areas.