Shop Manager - Jacksonville, FL
About The Position
The Shop Manager drives shop success by meeting labor and sales targets set by the Regional Shop Manager and Regional Operator. The manager leads the crew by example and provides training, while ensuring the shop follows building, health, and Dutch culture standards and remains compliant. The role also supports employees in identifying and pursuing their individual goals. The Shop Manager oversees shop employees and operations, including hiring, onboarding, training, coaching, corrective action, and terminations. They ensure the shop is ready to serve customers and meets quality standards; maintain business practices and targets; manage staffing and schedules; develop crew members; communicate company initiatives; and work with regional leadership to identify and address issues. The position requires availability for at least 37 hours per week and a flexible schedule that may include early mornings, evenings, and weekends. Compensation is $25.98 per hour.
Requirements
- Must be at least 18 years old.
- Must have Dutch Bros Shop Lead experience.
- Must have had no disciplinary action in the past 90 days; disciplinary action is defined as a coaching conversation resulting in formal documentation with signatures.
- Must desire to become an Operator.
- Must obtain and maintain a Food Handler Permit or Certification as required by state and local regulations.
- Must complete, pass, and maintain mandatory certificates, training, and knowledge tests under Dutch Bros standards and applicable company policies and laws.
- Must complete and pass a standard background check and, if applicable, an MVR check.
- Must have a valid driver’s license; the position requires driving when necessary.
- Must be available to work a minimum of 37 hours per week and work a flexible, changing schedule that may include early mornings, evenings, and weekends.
- Must demonstrate all Broista, Shift Lead, and Shop Lead levels of leadership expectations.
Responsibilities
- Drive shop performance by meeting labor and sales targets established by regional leadership.
- Lead the crew by example and provide training as needed.
- Ensure compliance with building, health, Dutch culture, company, and applicable regulatory standards.
- Oversee shop employees, including onboarding, hiring, training, coaching, corrective action, and terminations.
- Ensure the shop is prepared to serve customers each day and meets all quality assurance standards.
- Maintain business practices and targets, including labor, cost of goods, and customer experience scores.
- Ensure appropriate staffing and create and post shop schedules.
- Lead, inspire, and develop crew members, and model the expectations of positions under supervision.
- Attend or host shop leadership and monthly shop meetings as directed by leadership.
- Communicate and prepare the crew for upcoming specials, promotions, and changes to standards.
- Communicate with the Regional Shop Manager and/or Regional Operator and help identify and address issues such as maintenance needs.
- Follow company policies and procedures in the Employee Handbook.
- Perform other duties as assigned.
Benefits
- Free Dutch Bros swag
- Free coffee per Employee Drink Policy
- Paid volunteer hours
- Employee Assistance Program
- Access to a Financial Wellness Platform
- 401(k) eligibility after 1 year of employment
- Education Benefit Program after 1 year of employment
- Employer-paid medical insurance
- Employer-paid dental insurance
- Employer-paid vision insurance
- Sick time, as applicable by state law
- Paid time off
- Parental leave, eligible after 1 year of employment
- Cell phone stipend of $100 per month
- Six paid holidays per year
- Qualifying candidates may be eligible for relocation compensation when accepting a job offer that requires relocation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
