Patient Access Representative

Sentara Hospitals•Virginia Beach, VA

3d•Onsite

About The Position

The Patient Access Representative is responsible for the patient registration process. Duties include verifying patient identity and selecting the correct patient record; reviewing schedules and physician orders to register patients for the appropriate services; scanning documents such as insurance cards, identification, living wills, and powers of attorney; and entering and verifying demographic and insurance information in the electronic health record. The representative explains and completes regulatory and compliance documents, follows privacy and compliance standards, and securely explains and collects co-payments, deposits, and outstanding balances. In most areas, this role is the first point of contact for patients and families. The representative greets them, answers questions, and helps ensure patients arrive at the appropriate service area at the right time. The role may also include scheduling, pre-admission, and discharge duties, as well as supervising and providing patient information updates to families in waiting rooms. This is a part-time, third-shift position in Virginia Beach, Virginia.

Requirements

High school graduation or equivalent.
Two years of customer service and/or data entry experience, or an associate or bachelor's degree in lieu of two years of experience.
Proficiency in keyboarding.

Responsibilities

Verify patient identity and select the correct patient record.
Review schedules and physician orders to register patients for the appropriate service.
Scan important documents, including insurance cards, identification, living wills, and powers of attorney.
Verify and enter patient demographic and insurance information in the electronic health record.
Explain and complete regulatory and compliance documents while adhering to applicable privacy and compliance standards.
Explain and securely collect co-payments, deposits, and outstanding balances.
Greet patients and families, answer questions, and direct patients to the appropriate service area at the right time.
May perform scheduling, pre-admission, and discharge duties.
May supervise and provide patient information updates to families in waiting rooms.

Benefits

Medical, dental, and vision plans
Life and disability insurance
401(k)/403(b) with employer match
Paid time off, sick leave, and holidays
Paid parental and family caregiver leave
Paid military leave
Adoption, fertility, and surrogacy reimbursement up to $10,000
Emergency backup care
Critical illness plans
Tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education
Student debt pay down up to $10,000
Pet insurance
Legal resources plan
Educational assistance or student loan repayment
Opportunity to earn an annual discretionary bonus, subject to system and employee eligibility criteria
Up to $1,500 sign-on bonus for qualified candidates