Telehealth Patient Navigator
North Shore Community Health • Salem, MA3d
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Telehealth Patient Navigator
North Shore Community Health•Salem, MA
About The Position
The Telehealth Patient Navigator helps patients access telehealth care at North Shore Community Health, with the goal of advancing equitable access to telehealth services, care, and treatment. The role provides culturally appropriate education about telehealth, supports new-patient registration and MyChart enrollment, and works one-on-one with patients and providers to facilitate seamless access to telehealth appointments. The navigator also supports community outreach activities to increase patient and community engagement. This is a grant-funded position. Continued employment depends on the availability and continuation of grant funding and organizational needs. The role operates in a professional, fast-paced, collaborative environment, with standard office hours and occasional flexibility to meet deadlines, attend meetings, or respond to organizational needs. It involves regular in-person, phone, and digital interaction; extended periods sitting or standing while using computers and standard office equipment; possible exposure to infectious diseases; and potential travel among multiple sites. Occasional lifting of materials weighing up to 50 pounds may be required. North Shore Community Health is a community-based safety-net healthcare provider offering primary care, dental services, behavioral healthcare, care management, pharmacy services, substance use disorder treatment, nurse care management, and insurance enrollment assistance. Its facilities include health centers in Gloucester, Peabody, and Salem, as well as school-based health centers. The organization’s mission is to build healthy communities by providing exceptional care to all. Employees must meet annual vaccination and health-screening requirements; COVID-19 vaccination is required before the first day of employment unless a religious or medical exception is granted. The listed salary is $30.95 per hour.
Requirements
- High school diploma or equivalent required.
- Two years of clerical or administrative support experience; medical office experience is ideal.
- Demonstrated strong communication skills with individuals and/or groups.
- Strong analytical, problem-solving, and planning skills.
- Ability to prioritize multiple projects on an ongoing basis.
- Ability to work independently and engage with teams across the organization.
- Strong computer skills and ability to quickly adapt to an electronic health record and Microsoft Office applications.
- Maintain strict adherence to the NSCH Confidentiality Policy.
- Incorporate NSCH guiding principles and mission into daily activities.
- Comply with NSCH personnel policies and procedures.
- Meet annual vaccination and health-screening requirements; COVID-19 vaccination is required before the first day of employment unless a religious or medical exception is granted.
Nice To Haves
- Associate degree or higher.
- Spanish or Portuguese language skills; Spanish is specifically noted as preferred.
- Experience in a community health center or related health and human services or social services agency.
- Experience working with patients with chronic behavioral health needs.
- Enthusiasm, passion for helping patients, and an empathetic nature.
Responsibilities
- Provide digital literacy education to patients and families to increase confidence and encourage use of video telehealth visits.
- Help new patients complete registration, including verifying or updating insurance, completing required consents, and explaining payment options.
- Schedule uninsured patients with a Patient Navigator to apply for MassHealth, HSN, ConnectorCare, or NSCH’s sliding fee scale program.
- Enroll patients in MyChart and explain its benefits for communicating with the care team outside appointments.
- Reduce behind-the-scenes barriers that may complicate video telehealth visits.
- Identify best practices for telehealth services for stigmatized populations and adapt them for delivery at NSCH.
- Develop communications, guides, and other materials to prepare patients for video telehealth visits.
- Use appropriate technology, including computers, for work-based communication in accordance with NSCH requirements.
- Provide eight hours per week of support to community outreach activities coordinated through the external relations department.
- Perform other duties as assigned.
Benefits
- Health and wellness benefits.
- Tuition reimbursement.
- Loan forgiveness opportunities.
- Other benefits and perks are mentioned but not specified.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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