Patient Navigator

SB Clinical Practice Management•Town of Brookhaven, NY

4d•$20 - $25•Onsite

About The Position

The Patient Navigator assists departments with coordinating daily operations at the front information desk for the Commack or Lake Grove location. The role supports efficient workflow and patient care, assists with patient transportation, and includes occasional travel between the two locations. The schedule is full-time, with hours varying across Monday through Friday, 7:30 AM to 8 PM, and Saturday and Sunday, 8 AM to 4 PM. The listed pay range is $19.78–$24.72; compensation depends on relevant experience, education, and the market for the position. The role includes welcoming scheduled patients, handling and routing calls, coordinating patient flow with providers and staff, using electronic medical and other systems for appointment navigation, and completing reception and clerical duties. The Patient Navigator also tracks new patient inquiries and visitor logs, follows up with newly scheduled patients about their experience, assists patients with transportation, and helps maintain a safe, accessible, clean, and organized reception area. The position requires adherence to HIPAA guidelines and may include evening and weekend coverage as needed.

Requirements

High school diploma or GED.
Strong organizational skills.
Strong verbal and written communication skills.
Excellent typing skills.
Friendly telephone etiquette.
Ability to multitask effectively and professionally.

Nice To Haves

Graduate of an accredited Medical Office Administration program.
Six months of experience working as a receptionist.
One year of clerical or customer service experience.
Experience using an EMR and a practice management system.
Bilingual in Spanish.

Responsibilities

Greet scheduled patients upon arrival.
Assess telephone calls for urgency and immediately refer urgent medical questions to a physician or nurse.
Use Staxi Chairs to help transport patients between their vehicles and appointments.
Track new patient inquiries, including patient demographics, appointment dates, and scheduled providers.
Follow up with newly scheduled patients to assess their experience.
Perform receptionist duties, including answering, screening, and routing calls; taking messages; and ensuring messages are delivered appropriately.
Facilitate patient flow by notifying providers of patient arrivals, delays, or backlogs and communicating with staff and patients as needed.
Use the Electronic Medical Record (EMR) and/or other systems for appointment navigation.
Track visitors in the electronic log for contact tracing as required by the CDC/DOH.
Maintain a clean and organized reception area.
Provide additional evening and weekend coverage as needed.
Coordinate with building security and management to support patient safety, including offering wheelchairs when needed and keeping the patient drop-off area clear and accessible.
Ensure ADA equipment is functional and the hand-sanitizing station is working and stocked.
Follow HIPAA guidelines at all times.
Retrieve incoming mail and packages and ensure proper delivery to each specialty practice.
Perform other duties as assigned by management.
Occasionally travel between the Commack and Lake Grove locations.