Patient Access Navigator I

Cooper University Hospital • Camden, NJ

1d

About The Position

Patient Navigators provide a single, centralized point of access to physician and radiology services across multiple disciplines, including Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management. The role delivers an exceptional experience to patients, customers, and physicians contacting the Access Center by facilitating access throughout Cooper’s provider network.

The position suits someone who thrives in a fast-paced environment, can multitask, is technically savvy and service oriented, communicates effectively, and consistently displays a professional demeanor. The navigator works collaboratively to resolve customer issues and meet the position’s quantitative and qualitative performance expectations.

Requirements

• Minimum experience in a customer service, contact center, or scheduling environment; healthcare experience is preferred.
• High school diploma or equivalent.
• Excellent oral and written communication skills, including the ability to convey relevant information and directions clearly and concisely.
• Ability to maintain or exceed established quantitative and qualitative performance metrics.
• Strong customer-service orientation and genuine interest in resolving customer issues.
• Ability to analyze issues, make sound decisions, and quickly identify appropriate resolutions.
• Adaptability and flexibility in a fast-paced, changing environment, with the ability to learn quickly.
• Excellent time-management and organizational skills.
• Strong computer skills, including proficiency with the Internet, Excel, Word, and Outlook.
• Ability to work varied hours or shifts as business needs change.
• Ability to wear a telephone headset and manipulate objects such as a pen, keyboard, and mouse.

Nice To Haves

• Experience with or knowledge of central scheduling, medical terminology, insurance verification, registration, or a hospital or physician office.
• Knowledge of EPIC systems.
• Bilingual skills.

Responsibilities

• Facilitate patient access to Cooper’s provider network for patients, customers, and physicians contacting the Access Center.
• Provide a centralized point of access to physician and radiology services across multiple disciplines.
• Resolve customer issues and identify appropriate resolutions to access-related situations.
• Meet or exceed the quantitative and qualitative performance metrics defined for the position.
• Work collaboratively in a team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED