Patient Navigator I

Tarzana Treatment Centers•Los Angeles, CA

6d•$28 - $31

About The Position

The Patient Navigator I works in the Specialty Clinic - Dental and responds to patients and referrals from government and nonprofit organizations, including county agencies, hospitals, medical groups, health centers, and mental health and substance use treatment providers. The role helps patients navigate and access services at Tarzana Treatment Centers (TTC). The position conducts preliminary screening to help determine appropriate levels of care and services, supports recovery efforts, and helps individuals access health and social support services. It involves on-site and field-based outreach, engagement, re-engagement, navigation, and scheduling. The role is scheduled for 8 hours per day, 5 days per week, and reports to a person assigned by the Program Director.

Requirements

High school diploma or GED.
Passion and desire to work with individuals and families.
Non-judgmental attitude and positive regard for families impacted by lack of access to health services.
Experience providing field-based services.
Strong people skills and ability to work with people of varied ages, racial, ethnic, cultural, educational, and socioeconomic backgrounds.
Organized, detail-oriented, and creative problem-solving skills.
Proficiency with computers and Microsoft products such as Outlook, Word, and Excel.
Valid driver’s license.

Nice To Haves

Bilingual English/Spanish.

Responsibilities

Conduct initial navigation screenings by phone or in person to assess individuals’ needs and identify appropriate services, responding to referrals from organizations and providers.
Provide enhanced navigation services to identify and link eligible participants to project services.
Participate in outreach at community sites and in-reach at TTC service sites.
Maintain accurate and timely Access Log records of contacts and navigation encounters with individuals and referral sources.
Receive warm transfers from navigators and schedule patients for intake using the Electronic Health Record, such as the Avatar Scheduling Calendar for behavioral health.
Document scheduling attempts and encounters in the Access Log, and follow up on pending scheduling assignments to ensure appointments and service linkages are completed.
Provide excellent customer service and timely responses during scheduled call center shifts.
Provide the immediate supervisor with weekly reports of new individuals enrolled in navigation services.
Advocate as needed to address barriers between patients and service providers.
Maintain a database of patients served and outcome data for reporting.
Attend agency and community meetings as directed by the supervisor.
Complete additional tasks, projects, and responsibilities as assigned.