Patient Navigator I

Tarzana Treatment Centers, Inc•Los Angeles, CA

6h•$28 - $31

About The Position

Patient Navigators serve as the primary point of contact for individuals referred to Tarzana Treatment Centers through the Homeless Housing Recovery Program (HHRP) / CD3 system. Referrals may come from coordinated entry systems, county agencies, hospitals, community-based organizations, and other public and nonprofit partners. The role responds to referrals, conducts initial screenings and needs assessments, and coordinates access to appropriate housing and supportive services, including scheduling intakes and facilitating service linkage according to program guidelines and timelines. Navigators maintain accurate documentation in required systems, track referral outcomes, and collaborate with internal teams and external partners to support housing stabilization and continuity of care. They provide follow-up and advocacy to help participants engage in services and progress toward housing goals. The position also conducts on-site and field-based outreach, engagement, re-engagement, navigation, and scheduling services. The employer is a nonprofit corporation providing behavioral healthcare services, including chemical dependency treatment.

Requirements

High school diploma or GED.
Experience providing field-based services.
Passion and desire to work with unhoused individuals seeking housing.
Demonstrate a nonjudgmental attitude and positive regard for individuals impacted by homelessness.
Strong interpersonal skills and ability to work with people of varied ages and racial, ethnic, cultural, educational, and socioeconomic backgrounds.
Organized, detail-oriented, and creative problem-solving skills.
Proficient computer skills, including Microsoft Outlook, Word, and Excel.
Valid driver’s license.

Nice To Haves

Bilingual English/Spanish.

Responsibilities

Conduct initial navigation screenings by phone or in person to help determine individuals’ needs and appropriate services, and respond to referrals from partner organizations.
Provide enhanced patient navigation to identify and link eligible participants to project services.
Participate in outreach at community sites and in-reach at TTC service sites.
Maintain accurate and timely Access Log records of contacts and navigation encounters with individuals and referral sources.
Receive warm transfers from navigators and schedule patients for intake using the Electronic Health Record, such as the Avatar Scheduling Calendar for behavioral health.
Document scheduling attempts and encounters in the Access Log, and follow up on pending scheduling assignments to ensure appointments and service linkages are completed.
Provide excellent customer service and timely responses during scheduled call center shifts.
Provide weekly reports of newly enrolled navigation participants to the immediate supervisor.
Advocate as needed to address issues and barriers between patients and service providers.
Maintain a database of patients served and outcome data for reporting.
Attend agency and community meetings as directed by the supervisor.
Complete additional tasks, projects, and responsibilities as assigned.